On Thu, 2 Sep 2004, Mark E. Mallett wrote:

> > In addition, Tucows will be decomissioning the [EMAIL PROTECTED] 
> > email address and replacing it with an online webform to manage 
> > Registrant requests for additional assistance.
> 
> That one is what really shocks me.  No more reaching support via email?
> This is rather vague; perhaps a few more words would help.

Tucows -- BAD BAD BAD BAD Idea.

Webforms for support are a big pain.  Cut and paste sounds great, but it is 
almost impossible to provide supporting documentation in forms. 

DO NOT DISABLE E-MAIL SUPPORT.

No No No No.


==========================================================
Chris Candreva  -- [EMAIL PROTECTED] -- (914) 967-7816
WestNet Internet Services of Westchester
http://www.westnet.com/

Reply via email to