I have received messages from Tucows that have [EMAIL PROTECTED] as the return address, but I have discovered that that is an alias and all replies go to [EMAIL PROTECTED]
Is that going to change? Thanks Brian O'Donnell Doctor PC www.doctorpc.ca ----- Original Message ----- From: "Kim Lerch" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, September 03, 2004 9:52 AM Subject: re: .info promotion & support email > Bill, thank you for explaining our plans so well. > > > > The reseller support address will remain as it is today for resellers. We > encourage any reseller who is still using [EMAIL PROTECTED] to always use > the private reseller support address as it will ensure the quickest response > time. > > > > We receive many inquiries like "how do I format my hard drive" at > [EMAIL PROTECTED] As a result, we are introducing a web form environment > for "registrants" which will filter erroneous inquiries and ensure that > relevant information to help solve the problem (like domain name) is > provided. > > > > The driving reason for this change is to improve the response times that we > provide to you, the reseller. > > > > Thank-you for your comments and suggestions. > > > > Kim Lerch > > Director, Customer Support > > > > >
