I guess that there's also a lot of hidden frustration out there. Fisrt, people don't want to be deemed as stupid. So, if they're shown a crappy interface by a vendor, even if they find it cumbersome and hard to use, they won't say it. And second, there's the sense that whoever designs these products are geniuses and if they don't get it, it's their fault.
This reminds me of a conversation I once overheard between motorists. They were discussing the new key cards on the new Mercedes models and one said that at first it took him ages to figure out how to open the door. In the end, he concluded: "the car's technology is really high-tech". So he thought that since he couldn't master it, it was because he was not on the same level as technology". About hidden frustration, as the head of the Portuguese UPA I oversaw the lauch of a new website on the last WUD called "hard to use". We gathered feedback from the general public about everyday products that they found hard to use. The website closed a month later and we sent that feedback over to the companies responsible for delivering those products. What we found is that there was a lot of hidden frustration out there. But people seem to see tech products as something very distant from them, so they generally don't question them. I believe this is due to a lack of understandment. Shouldn't we as Design collective be educating people about this? It would certainly make our jobs easier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=24918 ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
