This thread is a total deja vu of The Inmates are Running the Asylum and Design of Everyday Things. After reading them long ago, I felt I understood the insanity.
Not necessarily at peace with it (or I wouldn't be an IxD), but certainly understood the psychology of the insanity and how to fix it (at least within my company). I'd suggest a quick read of both-- consider the total purchase price insurance against an ulcer :-). - Nasir On Tue, 22 Jan 2008 12:39:57, Bruno Figueiredo <[EMAIL PROTECTED]> wrote: > I guess that there's also a lot of hidden frustration out there. > Fisrt, people don't want to be deemed as stupid. So, if they're > shown a crappy interface by a vendor, even if they find it cumbersome > and hard to use, they won't say it. And second, there's the sense > that whoever designs these products are geniuses and if they don't > get it, it's their fault. > > This reminds me of a conversation I once overheard between motorists. > They were discussing the new key cards on the new Mercedes models and > one said that at first it took him ages to figure out how to open the > door. In the end, he concluded: "the car's technology is really > high-tech". So he thought that since he couldn't master it, it was > because he was not on the same level as technology". > > About hidden frustration, as the head of the Portuguese UPA I oversaw > the lauch of a new website on the last WUD called "hard to use". We > gathered feedback from the general public about everyday products > that they found hard to use. The website closed a month later and we > sent that feedback over to the companies responsible for delivering > those products. > > What we found is that there was a lot of hidden frustration out > there. But people seem to see tech products as something very distant > from them, so they generally don't question them. I believe this is > due to a lack of understandment. Shouldn't we as Design collective > be educating people about this? It would certainly make our jobs > easier. > > > . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . > Posted from the new ixda.org > http://www.ixda.org/discuss?post=24918 > > > ________________________________________________________________ > *Come to IxDA Interaction08 | Savannah* > February 8-10, 2008 in Savannah, GA, USA > Register today: http://interaction08.ixda.org/ > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
