On Jun 10, 2008, at 9:03 AM, Tamlyn Rhodes wrote:
I've told them that what users say and what they do are often not the same and that the only way to do it is with user testing (which we will also be doing) but they seem dead set on the survey idea.
A survey will only assess one aspect of usability — satisfaction. The other aspects, those of time and effort will not be addressed through a survey. In short, you're only addressing 1/3 of the usability puzzle with a survey.
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