It can certainly help you figure out some blatant issues, but that's really only helpful if the product is clearly poorly designed. Why not just fix those blatant issues yourself without having the user confirm the obvious?
When creating the usability surveys, it's important to be as non-leading as possible (don't tell them any of the steps needed to perform that task). You've got to balance that vagueness with short enough tasks so that they don't forget what they did and don't have trouble trying to explain their actions to you. This isn't hard to do for one person you know well, but for creating a balanced survey for more than one person it's just impossible since the balance will be different for everyone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=30086 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
