Just sat (on the observation side of the mirror) on a couple of user tests for the quoting flow in an insurance website. There were quite a few issues with the forms: validation messages being missed, incomprehensible questions, help not immediately available etc. Yet all the users who struggled, even those who didn't manage to get a quote in the end, also said that they were quite happy with the whole process. Hope that answers your question :)
Cheers, Alex On Tue, Jun 10, 2008 at 2:03 PM, Tamlyn Rhodes <[EMAIL PROTECTED]> wrote: > The company I'm working for is redesigning their account control > panel. We'll be releasing the functionality in stages and running it > as a beta alongside the existing control panel. > > I've been set a task to write a series of questions that users will be > given the option to answer after using the new control panel to asses > "usability, accessibility & design". I've told them that what users > say and what they do are often not the same and that the only way to > do it is with user testing (which we will also be doing) but they seem > dead set on the survey idea. > > Can a survey/questionnaire yield useful results in this kind of > situation? I think a simple text box for feedback and bugs would be > better. Any suggestions? > > Cheers, Tamlyn. > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
