Tamlyn A survey can be helpful, and it's not uncommon for a company to prefer this mechanism of collecting data. You're right that it generally won't paint as clear a picture as observations - but what is the goal that you (or the business) are trying to accomplish by collecting this data?
Is it to determine if the user likes the changes? Perhaps questions should be answerable with a qualitative response, i.e., 'Hated it', 'Hated it a Little', 'Like it a little', and 'Liked it a lot'. I'd encourage you to NOT have a middle value, but force a selection of bias with an even number of possible answers. If you're trying to determine something else, like was the task completed within a reasonable period of time and to successful completion with x% of errors - then you might want to push for testing with users. Good luck! brooke Tamlyn wrote: > Can a survey/questionnaire yield useful results in this kind of > situation? I think a simple text box for feedback and bugs would be > better. Any suggestions? ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
