Tamlyn, I'd reinforce the comment from Todd that your survey will only reliably measure satisfaction; for the rest I'd suggest putting in place some measurements around time-to-completion and abandonment - on both the old & new versions - and run some analysis over the data in a week or so (depending on volumes you could do it after a day). I'm assuming the reason for the new design is to get more people to complete the process which is why I've focused on those two metrics, but if your goal is something different you might need different measurements.
Regards Steve ---------------------------------------------- Steve 'Doc' Baty B.Sc (Maths), M.EC, MBA Principal Consultant Meld Consulting M: +61 417 061 292 E: [EMAIL PROTECTED] UX Statistics: http://uxstats.blogspot.com Member, UPA - www.upassoc.org Member, IA Institute - www.iainstitute.org Member, IxDA - www.ixda.org Contributor - UXMatters - www.uxmatters.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
