Go quickly sir, get LukeW's book on Form Design, and enlighten the heathen
masses! Good, actionable discussions on form design, design principles, and
design patterns -- all focused on form design. Worth the cash!

- W

On Tue, Jun 10, 2008 at 1:03 PM, Alexander Baxevanis <
[EMAIL PROTECTED]> wrote:

> Just sat (on the observation side of the mirror) on a couple of user
> tests for the quoting flow in an insurance website. There were quite a
> few issues with the forms: validation messages being missed,
> incomprehensible questions, help not immediately available etc. Yet
> all the users who struggled, even those who didn't manage to get a
> quote in the end, also said that they were quite happy with the whole
> process. Hope that answers your question :)
>
> Cheers,
> Alex
>
>
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