I'm sorry but one of the main goals of UCD is to avoid
"self-centered" design. Once you go that route in any way, you are
not applying UCD methods. Unless you consider users beyond your 4
walls, it ain't UCD. Simple.

Ignoring our best examples of successful design feels like bad
business. It is standard Business practice to study case studies to
learn from them. Avoiding these seems impractical.

Why the heck doesn't anyone talk about how Google does (today) and
Amazon has for a really long time DO use research. Google does mini
AB tests out in the wild all the time, and so does Amazon. 

Now, I would like to hear from the host of UCD practitioners here
about their top of market efforts they work on and how UCD was the
champion that got them there? and which processes they used.

-- dave


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=30642


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