Jared, we don't badger and we don't make things up. 

Users are very relaxed and chat freely in our retrospective sessions.
That's the point.

Are you assuming that we need to badger users because that's what
you do in your think aloud sessions? Is that because the user is
trying to do something, then trying to think about why they are doing
something, then trying to verbalise what they are thinking - oh and
also trying to remember what they had set out to do in the first
place.

Here's a video of some retail testing.
http://www.youtube.com/watch?v=38w95lKFIWc
What do you find irrelevant about the eye tracking?

I've said it before but I'll repeat it here - You have an open
invitation from us to come and see how we do things and hopefully
take a fresh look at eye tracking. You've clearly had some bad
experiences.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44684


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