My point was that if setup properly it does not require support. We install and then have almost no follow up support calls or issues with our overwhelming non-tech customers. I would agree that there is not good documentation for trouble-free installation and that initial installation (done right) could be a problem for non-tech customers (think of generic wi-fi problems alone, which is a prerequisite for a useable system, and which a lot of non-tech people really struggle with getting right, especially in larger spaces) .
But i can't emphasize enough that IF setup properly it does not require on-going support and customers get enormous benefits and enjoyment from the system WITHOUT having to endlessly tinker with it. Our customers don't tinker with it. They just use it. Sonos is no treat on the initial setup, either, especially when setting it up with their wireless system in a large space (it can be way worse since you can't really tweak their proprietary wireless network, where you can with standard Wi-Fi). . Better installation documentation would help as would some simple 'best practices' (like: problems increase if the squeezebox server computer and SBs are connected wirelessly, so please use wired Ethernet whenever possible, or another: the system runs smoother and encounters less problems if squeezecenter is installed on a dedicated computer, if not possible, install it on an 'always on' computer; do not install squeezecenter on a laptop. Or another: please try to ensure your Wi-Fi network is properly setup and functioning prior to installation). Etc, Etc On Mon, Nov 14, 2011 at 6:18 AM, nicolas75 < [email protected]> wrote: > > shaboyi;669664 Wrote: > > I often see posts stating that the SB is not for the 'non-tech' crowd > > > Yes ... > > shaboyi;669664 Wrote: > > > > and/or you can't sell and instal them for non-tech consumers. > > > No, you just DO need an computer guy to install and support it. > (Hifi dealers are not supposed to be computer guys) > > > shaboyi;669664 Wrote: > > Well, I do > > install them for non-tech customers and they have virtually no problems > > and > > love the devices. It's true they get a professional installation with > > a > > dedicated server > > > That's the condition, You got it ! > > > shaboyi;669664 Wrote: > > > > but the idea that it cannot be done is simply false. > > > I don't remember reading it cannot be done > > shaboyi;669664 Wrote: > > It > > works flawlessly for most of our customers and problems are far and > > few > > between (with the notable, recent exception of the 7.6 debacle - yeah > > that > > hurt and cost us). Nor is it all that complicated for our installers > > if a > > few rules are adhered to: a very solid whole home wi-fi network, > > hard > > wired server, hard-wired SBs, a dedicated server (with musicip), > > pre-planning for mysqueezebox.com and streaming apps, and, at the end, > > a > > leisurely walk-thru/tutorial with the customer. Done this way, > > Sonos, > > which we also install, does not compare in terms of reliability, > > quality or > > features. We'll install it for customers who demand it, but steer the > > rest > > away. > > > > It's certainly true that we sell to an upscale niche market who have > > the > > money to spend for the setup, server and the service we provide, but > > done > > right you can't beat it for a full featured digital audio solution. > > > > > > So you confirm that in its current state, this product cannot be > suitable for wide audience, without dedicated computer aware staff to > install and support the system. > With the price it costs, which may exceed the devices price, does it ? > > Otherwise they have to stick to very basic use (streaming internet > radios for example), which is most customers do. > > > -- > nicolas75 > ------------------------------------------------------------------------ > nicolas75's Profile: http://forums.slimdevices.com/member.php?userid=15823 > View this thread: http://forums.slimdevices.com/showthread.php?t=91532 > > _______________________________________________ > discuss mailing list > [email protected] > http://lists.slimdevices.com/mailman/listinfo/discuss >
_______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/discuss
