I just had a call from two friends while they were at the apple store.
They are not Mac users, but are very interested in the Nano now that
it speaks.
The store including the manager refused to show them that feature.
Said "we'd have to open a box, we don't have any demo units." They
have an entire bloody table of nano's, but wouldn't use one of those.
I spoke with the sales person, he was adamant. I asked for the manager
who also said, no we can't show you.
They lost two sales at that moment, and likely others, this is one
vocal person. I wouldn't have believed it if I hadn't spoken with him.
I picked up a Nano the other day, but at a different local store. They
were totally clueless, first insisted it had no such feature. I
pressed, then then told me you enable it by turning on Voice Over from
the System Preferences. I told them, "I don't think that's right,
probably from iTunes." They went away for about 10 minutes came back
and said I was right and they are syncing one right now to show me.
Helpful just clueless.
If I wasn't sure I'd have left the store after 2 sales people and one
Genius told me, no such feature.
Today I had an email from Apple to take a survey about my recent
purchase experience. I rated some things super high, but knowledge of
the staff very very low.
- JD -
John Denning
AIM: [EMAIL PROTECTED]
A+ MCSA MCSE
And glad to be a Mac snob again!
Roswell, GA
