Re: Apple Store bad experiences

[Chris Gilland Desktop]

I too, have seen this, then when you ask to speak to someone who does, you 
get a product specialist, and yeah, they know what vo, is! but, if i then 
say, ok, I see a table here but when I get to it, I can't navigate it.  I 
tried hitting vo right arrow but nothing happens, they're like, hmm, maybe 
vo doesn't read tables, not sure, sir.  I then press and say, well, don't 
you have to interact or something with the table?  They then say, I wouldn't 
know sir, you could try doing that, so then I say, how do you interact, and 
they're like, not sure, let me look in the manual help for voiceover.  It's 
like, why can't they have people there who know there stuff, like this. 
Admittedly, it sounds like I'm complaining, but believe it or not, Im not 
meaning to.  I just wonder why all of us are at the mercy of e-mailing 
accessibility.  What if we don't have e-mail yet set up, and that is the 
purpose of our call.  Well go call your ISP?  O sure we could do that and 
they may know how the Mac works, but can they tell us, ok, no see those two 
keys at the bottom a the keyboard control, and option?  OK, hit those 
together, then hold them down while hitting right arrow.  OK, now, interact, 
so leave those two keys down and while they're down, do a shift down arrow. 
I mean, people, this is little stuff that I learned the first few days I got 
my first tiger machine back in July.  Frankly, I only've been using a Mac 
now for what but maybe 2 months, and I know enough about the Mac now, to 
probably be able to teach some of apple's techs! among all people, voice 
over.  If I can learn it, surely they! can learn it.

Chris.