That is a good question. No if you were a support person or sales
person you can't be an expert on every program. But since I used to
work in Tech Support for SuperMAC Technology back in the 80's and 90's
I had to know enough to know how to find answers. I had to know some
products inside and outside. But all I need enough knowledge to get
answers, and solve problems for.
We used our Macs to aid us in that. Had a wonderful program called
Affini File. Worked from the apple menu and was a very simple but
effective database. So with today's technology being oh so much better
I expect sales people to find answers. Especially something that was
mentioned on many news services and some guy out in Cupertino who I
hope they all know of.
On Sep 21, 2008, at 4:42 PM, Cara Quinn wrote:
Okay, but take your comments a step further. Would you now learn
IPhoto, if perhaps one out of 1000 tech support calls you got was
for it?…
You, yourself, may not be able to use it effectively, or it might
take a huge learning curve to do so, and you're not getting paid any
more whether you know it or not, and again, maybe one in a thousand
people actually might have a question about it?…
