Hi,
I know your pain and have stopped using my Apple Care plan because of
it. Product specialists, and I don't mean to sound bad again, but I
would aggree with Chris, I would love to be on Apple's payrool doing
VO tech support. Only one person it takes to handle all the VIP calls
and I think, even though things may take longer on hold, it would be
worth it.
Thanks for listening,
Alex,
On 21-Sep-08, at 1:09 PM, Chris Gilland Desktop wrote:
I too, have seen this, then when you ask to speak to someone who
does, you get a product specialist, and yeah, they know what vo, is!
but, if i then say, ok, I see a table here but when I get to it, I
can't navigate it. I tried hitting vo right arrow but nothing
happens, they're like, hmm, maybe vo doesn't read tables, not sure,
sir. I then press and say, well, don't you have to interact or
something with the table? They then say, I wouldn't know sir, you
could try doing that, so then I say, how do you interact, and
they're like, not sure, let me look in the manual help for
voiceover. It's like, why can't they have people there who know
there stuff, like this. Admittedly, it sounds like I'm complaining,
but believe it or not, Im not meaning to. I just wonder why all of
us are at the mercy of e-mailing accessibility. What if we don't
have e-mail yet set up, and that is the purpose of our call. Well
go call your ISP? O sure we could do that and they may know how the
Mac works, but can they tell us, ok, no see those two keys at the
bottom a the keyboard control, and option? OK, hit those together,
then hold them down while hitting right arrow. OK, now, interact,
so leave those two keys down and while they're down, do a shift down
arrow. I mean, people, this is little stuff that I learned the first
few days I got my first tiger machine back in July. Frankly, I
only've been using a Mac now for what but maybe 2 months, and I know
enough about the Mac now, to probably be able to teach some of
apple's techs! among all people, voice over. If I can learn it,
surely they! can learn it.
Chris.
