Hi Abdul, Great to see someone getting good service here in London. Can I ask which store you use? I'm closest to Brent Cross, but the Regiant Street biggy isn't too far either.
Scott On 9/21/08, John Panarese <[EMAIL PROTECTED]> wrote: > This is a great point. You can utilize this same example for > just about any product supported by any given company. Without a > doubt, more should be done to, at least, educate, store people to a > reasonable extent, but there is a reasonable point. From my > experiences here with the two stores on the island, especially with my > local one in Lake Grove, the staff is pretty sharp. Some seem to know > more than others, but this, for example, > can be seen when, about five months ago, I had asked a question about > the Air Tunes product. Two folks didn't know much about it, but I > found one guy who did know enough to explain some points to me. > Still, even he referred me to the Apple Online Store for additional > information.. > Take Care > > > John D. Panarese > Managing Director > Technologies for the Visually Impaired, Inc. > 9 Nolan Court > Hauppauge, NY 11788 > Tel/Fax, (631) 724-4479 > Email, [EMAIL PROTECTED] > Internet, http://www.tvi-web.com > > AUTHORIZED DISTRIBUTORS FOR PORTSET SYSTEMS LTD, COMPSOLUTIONS VA, > PREMIER ASSISTIVE TECHNOLOGIES, INDEX, PAPENMEIER, REPRO-TRONICS, > DUXBURY, SEROTEK AND OTHER PRODUCTS FOR THE BLIND AND VISUALLY IMPAIRED > > > AUTHORIZED APPLE STORE BUSINESS AFFILIATE > MAC VOICEOVER TRAINING AND SUPPORT > > On Sep 21, 2008, at 4:42 PM, Cara Quinn wrote: > >> Okay, but take your comments a step further. Would you now learn >> IPhoto, if perhaps one out of 1000 tech support calls you got was >> for it?… >> >> You, yourself, may not be able to use it effectively, or it might >> take a huge learning curve to do so, and you're not getting paid any >> more whether you know it or not, and again, maybe one in a thousand >> people actually might have a question about it?… >> >> I think this is partially the reason most tech support people might >> not know how to help peeps with VO. >> >> Smiles, >> >> Cara :) >> >> >> On Sep 21, 2008, at 1:09 PM, Chris Gilland Desktop wrote: >> >>> I too, have seen this, then when you ask to speak to someone who >>> does, you get a product specialist, and yeah, they know what vo, >>> is! but, if i then say, ok, I see a table here but when I get to >>> it, I can't navigate it. I tried hitting vo right arrow but >>> nothing happens, they're like, hmm, maybe vo doesn't read tables, >>> not sure, sir. I then press and say, well, don't you have to >>> interact or something with the table? They then say, I wouldn't >>> know sir, you could try doing that, so then I say, how do you >>> interact, and they're like, not sure, let me look in the manual >>> help for voiceover. It's like, why can't they have people there >>> who know there stuff, like this. Admittedly, it sounds like I'm >>> complaining, but believe it or not, Im not meaning to. I just >>> wonder why all of us are at the mercy of e-mailing accessibility. >>> What if we don't have e-mail yet set up, and that is the purpose of >>> our call. Well go call your ISP? O sure we could do that and they >>> may know how the Mac works, but can they tell us, ok, no see those >>> two keys at the bottom a the keyboard control, and option? OK, hit >>> those together, then hold them down while hitting right arrow. OK, >>> now, interact, so leave those two keys down and while they're down, >>> do a shift down arrow. I mean, people, this is little stuff that I >>> learned the first few days I got my first tiger machine back in >>> July. Frankly, I only've been using a Mac now for what but maybe 2 >>> months, and I know enough about the Mac now, to probably be able to >>> teach some of apple's techs! among all people, voice over. If I >>> can learn it, surely they! can learn it. >>> >>> Chris. >>> >> >> --- >> View my Online Portfolio at: >> http://www.onemodelplace.com/CaraQuinn >> >> > > Take Care > > John Panarese > > >
