Again I never said I was complaining, I was only making an observation,
however, you do have a valid point.
Chris.
----- Original Message -----
From: "Cara Quinn" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac OS X by
theblind" <[email protected]>
Sent: Sunday, September 21, 2008 4:42 PM
Subject: Re: Apple Store bad experiences
Okay, but take your comments a step further. Would you now learn
IPhoto, if perhaps one out of 1000 tech support calls you got was for
it?…
You, yourself, may not be able to use it effectively, or it might
take a huge learning curve to do so, and you're not getting paid any
more whether you know it or not, and again, maybe one in a thousand
people actually might have a question about it?…
I think this is partially the reason most tech support people might
not know how to help peeps with VO.
Smiles,
Cara :)
On Sep 21, 2008, at 1:09 PM, Chris Gilland Desktop wrote:
I too, have seen this, then when you ask to speak to someone who does,
you get a product specialist, and yeah, they know what vo, is! but, if i
then say, ok, I see a table here but when I get to it, I can't navigate
it. I tried hitting vo right arrow but nothing happens, they're like,
hmm, maybe vo doesn't read tables, not sure, sir. I then press and say,
well, don't you have to interact or something with the table? They then
say, I wouldn't know sir, you could try doing that, so then I say, how do
you interact, and they're like, not sure, let me look in the manual help
for voiceover. It's like, why can't they have people there who know
there stuff, like this. Admittedly, it sounds like I'm complaining, but
believe it or not, Im not meaning to. I just wonder why all of us are at
the mercy of e-mailing accessibility. What if we don't have e-mail yet
set up, and that is the purpose of our call. Well go call your ISP? O
sure we could do that and they may know how the Mac works, but can they
tell us, ok, no see those two keys at the bottom a the keyboard control,
and option? OK, hit those together, then hold them down while hitting
right arrow. OK, now, interact, so leave those two keys down and while
they're down, do a shift down arrow. I mean, people, this is little stuff
that I learned the first few days I got my first tiger machine back in
July. Frankly, I only've been using a Mac now for what but maybe 2
months, and I know enough about the Mac now, to probably be able to teach
some of apple's techs! among all people, voice over. If I can learn it,
surely they! can learn it.
Chris.
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