This is a great point. You can utilize this same example for
just about any product supported by any given company. Without a
doubt, more should be done to, at least, educate, store people to a
reasonable extent, but there is a reasonable point. From my
experiences here with the two stores on the island, especially with my
local one in Lake Grove, the staff is pretty sharp. Some seem to know
more than others, but this, for example,
can be seen when, about five months ago, I had asked a question about
the Air Tunes product. Two folks didn't know much about it, but I
found one guy who did know enough to explain some points to me.
Still, even he referred me to the Apple Online Store for additional
information..
Take Care
John D. Panarese
Managing Director
Technologies for the Visually Impaired, Inc.
9 Nolan Court
Hauppauge, NY 11788
Tel/Fax, (631) 724-4479
Email, [EMAIL PROTECTED]
Internet, http://www.tvi-web.com
AUTHORIZED DISTRIBUTORS FOR PORTSET SYSTEMS LTD, COMPSOLUTIONS VA,
PREMIER ASSISTIVE TECHNOLOGIES, INDEX, PAPENMEIER, REPRO-TRONICS,
DUXBURY, SEROTEK AND OTHER PRODUCTS FOR THE BLIND AND VISUALLY IMPAIRED
AUTHORIZED APPLE STORE BUSINESS AFFILIATE
MAC VOICEOVER TRAINING AND SUPPORT
On Sep 21, 2008, at 4:42 PM, Cara Quinn wrote:
Okay, but take your comments a step further. Would you now learn
IPhoto, if perhaps one out of 1000 tech support calls you got was
for it?…
You, yourself, may not be able to use it effectively, or it might
take a huge learning curve to do so, and you're not getting paid any
more whether you know it or not, and again, maybe one in a thousand
people actually might have a question about it?…
I think this is partially the reason most tech support people might
not know how to help peeps with VO.
Smiles,
Cara :)
On Sep 21, 2008, at 1:09 PM, Chris Gilland Desktop wrote:
I too, have seen this, then when you ask to speak to someone who
does, you get a product specialist, and yeah, they know what vo,
is! but, if i then say, ok, I see a table here but when I get to
it, I can't navigate it. I tried hitting vo right arrow but
nothing happens, they're like, hmm, maybe vo doesn't read tables,
not sure, sir. I then press and say, well, don't you have to
interact or something with the table? They then say, I wouldn't
know sir, you could try doing that, so then I say, how do you
interact, and they're like, not sure, let me look in the manual
help for voiceover. It's like, why can't they have people there
who know there stuff, like this. Admittedly, it sounds like I'm
complaining, but believe it or not, Im not meaning to. I just
wonder why all of us are at the mercy of e-mailing accessibility.
What if we don't have e-mail yet set up, and that is the purpose of
our call. Well go call your ISP? O sure we could do that and they
may know how the Mac works, but can they tell us, ok, no see those
two keys at the bottom a the keyboard control, and option? OK, hit
those together, then hold them down while hitting right arrow. OK,
now, interact, so leave those two keys down and while they're down,
do a shift down arrow. I mean, people, this is little stuff that I
learned the first few days I got my first tiger machine back in
July. Frankly, I only've been using a Mac now for what but maybe 2
months, and I know enough about the Mac now, to probably be able to
teach some of apple's techs! among all people, voice over. If I
can learn it, surely they! can learn it.
Chris.
---
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Take Care
John Panarese
