"Walter A. French" wrote:
> ...It amazes me to see an assertion that Apple acted unprofessionally in
> building a machine, even if it SUBSEQUENTLY was found to have had a
> higher-than-average defect rate. (Which point I've never seen claimed
> for the 2400. I do know that most machines in the 2400's class --
> laptops of the 1997 vintage -- have a miserable failure rate. Even PC
> desktops of that era had a DOA rate of what -- 20%?) Engineers can't
> simulate all the different modes of failure over 3 years without beating
> up on a few hundred machines for three years. Yes, you aim for the
> lowest defect rate consistent with the cost of the product and human
> safety, but there's always a trade-off. Every real company sets the
> standards it wants to adhere to, and they're generally much higher than
> appears economical. Would it be better to have a zero defect rate on a
> machine that nobody could buy?
> ...
Good points, but a responsible company will do the best they can, and
in those occasional times when it turns out their product was less reliable
than their normal standard they will do what they can to fix the problem.
If Apple has done this, good for them. If not, their whole quality
reputation
suffers. Not only does their "average" go down, but their customers know
they can't count on a certain "level" of reliability. So you tell me, has
Apple
done the right think here? I'm not saying they haven't, I'm just interested
in your opinion.
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