My experience has been different. The other week I sent an email to support at Elecraft with one technical question and a parts question. In considerably less than an hour, I had a detailed (tutorial, even) reply to my technical question and a note that the parts question had been forwarded to the parts department. Minutes after this, I received an acknowledgement from the parts department, and the part in question went out in the next day's mail. All at no charge.
I can't imagine better customer service. 73, Bob, KD4WNQ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Wiener Sent: Thursday, February 09, 2006 10:44 PM To: [email protected] Subject: [Elecraft] replacement parts delay What has been the experience regarding replacement parts and the time between request and fulfillment? .... Several hams have reported excellent customer service. Have I been misled? John _______________________________________________ Elecraft mailing list Post to: [email protected] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
