Bob Sosin wrote: > The other week I sent an email to support at Elecraft with one > technical question and a parts question. In considerably less than an > hour, I had a [...] > Minutes after this, I received an acknowledgement from the parts > department, and the part in question went out in the next day's mail. > All at no charge.
I've had spare parts sent whilst I thought I was still asking questions about them. "Am I likely to be able to use [blah] instead?", "Oh, don't worry, I've popped some in the post to you already". I was going to wait until I'd inventoried all 5 boxes I ordered, but my (few) missing parts ended up getting sent in 2 separate batches, international, with the first arriving whilst I was still inventorying the rest. I was also sent EXTRA in both cases, so I now have a few useful spares in the shack if I feel like experimenting. (Hmm, keycap LEDs!) Unparalleled customer service. Puts award-winning customer service departments to shame. Seriously, John, if they're not answering your emails, blame your email, because it's really not likely to be Elecraft at fault :-) -- "Nosey" Nick Waterman, G7RZQ, K2 #5209. use Std::Disclaimer; [EMAIL PROTECTED] He doesn't speak a word of Guinness -- CB '93 _______________________________________________ Elecraft mailing list Post to: Elecraft@mailman.qth.net You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
