John, Where did you address the parts request? If it was to anything other than [EMAIL PROTECTED], that alone would be adequate explaination for the delay. If you did send the request to [EMAIL PROTECTED] and did not get a response (automated though it may be) within a few hours, something went wrong.
I suggest you call Elecraft since you have had prior problems with email - talk with Scott or Brian, or if you have part numbers, you can talk with Pam or Lisa and they can handle it. You should receive your parts within a week or less depending on the shipment mode. I receive Priority Mail in 3 days, 1st class takes about a week, and UPS ground is 4 or 5 days, and I am in North Carolina which is a long way from Aptos, CA. I don't know if you are among the 'guilty' or not, but in the past, I have seen parts requests posted to the Elecraft reflector - The reflector is a forum of Elecraft users, and of course is not the proper venue for such things as parts requests - sometimes the proper folks at Elecraft will see such a request and respond, but often times, they do not have the time to monitor everything on the reflector, and such 'requests' may be missed. 73, Don W3FPR > -----Original Message----- > > What has been the experience regarding replacement parts and the time > between request and fulfillment? > I have requested two parts nearly 3 weeks ago. I have emailed > regarding these parts 3 days ago with no response. > Has this been the Elecraft approach to customer service? > > My purchase is over $1700 and I could have purchased several brands > at far less with varying degrees of sophistication for quite a bit > less money. > > Several hams have reported excellent customer service. Have I been > misled? > > John > > _______________________________________________ Elecraft mailing list Post to: Elecraft@mailman.qth.net You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
