> Forget the "us power users" and "educating the new users" thing. A user
> should never have to become a power user. She's busy affecting change in the
> world around her. And she's probably damn good at what she does. C'mon, get
> off the mountain and meet the people.
Allow me to completely disagree with your, for lack of a better word,
attitude.
Well-designed software should ease users into extracting faster, easier, and
more efficient techniques from the software while educating them as to its
"more advanced" capabilities.
"Power users" aren't some elite class of acolytes, they're simply people who
have learned to use their tools more efficiently.
Writing software that fulfills the needs of both the "power users" and the
"clueless newbies" is a never-ending challenge. ;-)
#####
In this particular case, I have previously suggested a slight change to the
logic. If there is a selection within the message (or perhaps if the
insertion point has been placed within the message), hitting delete should
interact with the user.
Ideally, this interaction should include a hint as to the preferred methods
of operation that avoid the interaction.
While writing email software in a previous life, we found that this worked
well for 90+% of our users.
mikel
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