On 7/12/01 6:42 PM, "Paul Berkowitz" <[EMAIL PROTECTED]> wrote:
> On 7/12/01 3:28 PM, "Judith Knee" <[EMAIL PROTECTED]> wrote:
>
>> I had a similar problem and ultimately wasn't able to open Entourage at
> all.
>> I did a whole lot of reinstalling to no avail. Eventually I discovered
> it
>> was a problem with my main identity. Once that got fixed Entourage
>> opened okay, and my incidence of crashing in Entourage and in general
>> dropped dramatically.
>
> Reinstalling usually isn't relevant. Rebuilding the database, increasing
> memory, and occasionally trashing preference files usually do the trick.
>>
>> Question: why are there Identities and Office 2001 Identities? What
> do
>> each do?
>
> Identities are for Outlook Express. Office 2001 Identities are for
> Entourage. Similarly for Script menu Items/Entourage Script menu items,
> Soundsets/Entourage Soundsets. If you're using Entourage and have given up
> OE, you can trash Identities. If you keep OE around "in case of emergency",
> might as well leave Identities too, although OE would create a fresh empty
> Main Identity if it you trashed your current ones and launched OE.
Thanks for the explanation. When I had the problem I did the preference
file trashing and rebuilding which didn't work. Based on your
explanation, it must have been my Office 2001 identity that had the problem,
not my main identity, since I don't use OE.
Judith
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