On 5/29/04 2:58 PM, "James Tummins" <[EMAIL PROTECTED]> wrote:
I made a mistake with the error code. It should be -17897. Also, this has now been tested on 2 different machines with the same result. Does anyone have an idea on what can be the problem? -- James > I set up my father-in-law with Office 2004 this morning, converting his > Entourage X installation to Entourage 2004. When he tries to send mail, or > receive mail, he gets an error message. I don't have the specific wording, > but it's something like: > > "Entourage doesn't support the requested authentication method" > > It includes an error code of "-17897". > > His ISP is Qwest, but they use msn.com as their email server. > > Here are the attempted resolutions: > > 1. We've tried launching Entourage X to send and receive messages, just to > be sure that the mail server isn't down. Indeed, Entourage X sends and > receives as it always did. > > 2. I've searched the Entourage MVPS Error Page > <http://www.entourage.mvps.org/error/page.html> for the error code, and > it's not listed there. > > 3. We've verified that the account settings are the same between Entourage > X and Entourage 2004. > > Does anyone know what the -17897 error message means? Or even better, does > anyone know what the resolution to this may be? > > Thanks in advance, > > James I made a mistake with the error code. It should be -17897. Also, this has now been tested on 2 different machines with the same result. -- James -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
