What are the specific settings you are using (apart from the password)? Is the account POP or IMAP? Is your SMTP server named "SMTP" or "SMTPAUTH"?
On or near 5/30/04 10:38 AM, James Tummins at [EMAIL PROTECTED] observed: > On 5/29/04 2:58 PM, "James Tummins" <[EMAIL PROTECTED]> wrote: > > I made a mistake with the error code. It should be -17897. > > Also, this has now been tested on 2 different machines with the same result. > > Does anyone have an idea on what can be the problem? > > -- > James > >> I set up my father-in-law with Office 2004 this morning, converting his >> Entourage X installation to Entourage 2004. When he tries to send mail, or >> receive mail, he gets an error message. I don't have the specific wording, >> but it's something like: >> >> "Entourage doesn't support the requested authentication method" >> >> It includes an error code of "-17897". >> >> His ISP is Qwest, but they use msn.com as their email server. >> >> Here are the attempted resolutions: >> >> 1. We've tried launching Entourage X to send and receive messages, just to >> be sure that the mail server isn't down. Indeed, Entourage X sends and >> receives as it always did. >> >> 2. I've searched the Entourage MVPS Error Page >> <http://www.entourage.mvps.org/error/page.html> for the error code, and >> it's not listed there. >> >> 3. We've verified that the account settings are the same between Entourage >> X and Entourage 2004. >> >> Does anyone know what the -17897 error message means? Or even better, does >> anyone know what the resolution to this may be? >> >> Thanks in advance, >> >> James > > I made a mistake with the error code. It should be -17897. > > Also, this has now been tested on 2 different machines with the same result. > > -- > James > -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
