On 5/2/07 10:38 AM | 5/2, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:
> This has happened even with the latest version of entourage. > User with filevault enabled is running entourage, it crashes and the > identity is usually in the trash or in cache > /library/cache/metadata/microsfot.... > > any idea how to prevent this? Hi Victoria! Have you ascertained that FileVault is related to this problem and not just a red herring? I have FileVault enabled on my company laptop for my account and I'm not having any problems. Crashes will not move your identity and Entourage itself has no way of moving it. Therefore, I would guess that the crash may be a result of your identity -moving- in the first place. In other words, I believe the move may be causing the crash and not that the crash is causing the move. Do you have any antivirus software running on the laptop? If so, you may want to add the location of the Entourage database to a "safe zone" list if your software supports it. I would also suggest verifying the hard drive with a utility such as DiskWarrior. Also, review your list of active processes that can move data automatically on the laptop. Finally, can you please clarify the second location where the identity is appearing? Metadata information is not stored by Entourage in the /Library folder. It would be stored in the user's ~/Library/Caches/Metadata... folder. Have you yourself found the moved identities or are you relying on the end user's report? bill -- William M. Smith (Microsoft Interop MVP - Mac/Windows) -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
