On 5/3/07 8:18 AM, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote:
> > Hi, Thanks for the answer. > > Do you have any antivirus software running on the laptop? If so, you may > want to add the location of the Entourage database to a "safe zone" list > if your software supports it. I would also suggest verifying the hard > drive with a utility such as DiskWarrior. Also, review your list of > active processes that can move data automatically on the laptop. You need to turn on quoting as your reply showed quoted text as being from you. > > Yes, we do have norton antivirus , but it is also setup in all other > machines and doesnt seem to cause any issue. Still this is something to > try. Norton antivirus would not be universal in moving the folder. It moves it when it finds an suspicious email. That's why you need to read the instructions. Some antivirus versions identify a virus within the database and puts your database into quarantine. You will need to read the directions on how to release. Check any AV products you are running and, if necessary, exclude the Microsoft User Data folder from their scans. Some have an option to move infected files to trash . Be sure to uncheck this. > > Yes! This is the location where it "moves" to > ~/Library/Caches/Metadata..., sometimes they are in the trash. > I have found those myself. This ~/Library/Caches/Metadata/Microsoft/Entourage/ is the location of your data used by Sync Services. It shouldn't be your actual database. Are you seeing folders like this: Entourage --> 2004 --> [Identity name] --> folders: Contacts, Events, Messages, Notes, Tasks This is not your Identity. This is the data for sync services. If you are seeing, Office 2004 Identity folder --> [Identity name] --> database, Mailing Lists, Rules, Signature (these are files not folders) Then that is your database. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> One of the top five MS Entourage resources listed on the Entourage Blog. <http://blogs.msdn.com/entourage/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
