-----Original Message-----
From: James Liddil [mailto:[EMAIL PROTECTED]]
Posted At: Monday, July 08, 2002 8:27 AM
Posted To: Microsoft Exchange
Conversation: Unlimited Quotas
Subject: RE: Unlimited Quotas
> And the whole idea is that as a support shop, your job is to
> support. Has management told you to put limits? When the
> email or file system was presented to them, did you say that
> there were going to be limits.
No. But I had no idea things would get the way they have. I do have
mailbox management set to delete mail from the "deleted items" every
seven days. Looking at the recent run shows a few users who had over 10
megs of stuff in there. So users need more training. Easier said than
done. So I had a discussion with the CFO about this. His analogy is
that never emptying the trash is like letting junk mail build up on your
table until it breaks. Do people do this? And if they want to then the
decision will be made to not spend the money on raises but on more
computer hardware/software.
________________________________________________________________________
_____
10MB of information in the deleted items really isn't a big deal. Some
people don't empty their trash cans on purpose, others think that it's
automatically deleted. It's a user education thing. I know that I was
recently working on a report and would throw old copies of the document
in the real trashcan. Folks knew not to empty my trashcan until the
report was handed in. I was using the trash can as a temporary archive.
And while he's the CFO, he is mistaken with his analogy. A trashcan is a
trashcan, it's not the Inbox. And yes, there are people who will let
their desktop fill up with junk mail.
>
> Your job is to keep people from doing really stupid (not what
> you think is stupid, I mean really stupid) things that impact
> IT and then to respond to, or be proactive in creating
> solutions to business problems. You have presented no cases
> that justify any limits. You've actually presented some
> pretty good cases for not having limits. Your company is
> small, probably to get away from the large staffs and stay
> innovative. This means that you really shouldn't be stifling
> innovation, don't get in people's way, HELP them do their
> job. If you see something that they are doing and there is a
> better way, help them learn a better way. If they need to
> store 2 GB in the mail server, let them. If they are keeping
> a backup of their disk, then advise them that there are
> better ways, but more importantly, make those better ways
> available and very easy for them to use.
In a perfect world. I only wish I had the time, resources and energy to
do what you say. You are right that we want to stay innovative, but let
me tell you that there is as much stagnation as in a big company. I am
a scientist
(pharmacologist) by training and spent many years doing drug development
research. Now I am a computer geek and I understand the importance of
computers as a tool for doing research. I have been on both sides and
still am. But computers like any scientific instrument require a
certain amount of maintenance etc. Too often users feel computers are
not like other tools and need no maintenance/tuning. As much as I try
to make a case to management to pay for more training, tools etc. they
decide to spend money on other things, even though we are a
bioinformatics driven business. So I have to do things that help me
maintain my sanity/life. Sure I can tell management that "I told you
so" when things break but all they want to hear is how soon will it be
fixed. So maybe I am just whining, and should just get over it. So the
bottom line is it is OK to use exchange as a database and not worry
about it.
__________________________________________________________
Yes it's okay to use Exchange/Outlook as a database. That's part of the
positioning from Microsoft. It's part of the knowledge management stuff.
As to not worrying about it, I can't say that. It's always IT's job to
worry about everything. But it doesn't need to be high on the radar
screen. When your storage reaches 75% capacity, it's probably time to
start raising a flag, either more storage or less to store.
The most important part would probably be to make sure that your
organization has a good solid document retention policy. You might scuff
and say that's a lawyer type of thing, but wait and see how much crap
you have to do it you get subpoenaed! You want to make sure that you are
following the rules of the retention policy all along and that you
aren't caught doing an Enron!
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