And then when the users come yelling, just point the finger to the direction where blame goes. It's rather amazing how people won't go complaining to a CEO or other decision maker level person.
-----Original Message----- From: Ed Crowley [mailto:[EMAIL PROTECTED]] Posted At: Monday, July 08, 2002 3:14 PM Posted To: Microsoft Exchange Conversation: Unlimited Quotas Subject: RE: Unlimited Quotas It is possible that your best option is to do as I suggest and give them the options well in advance of a crisis and then let the crisis happen. You can even warn them along the way if you want. Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Services Protecting the world from PSTs and Bricked Backups! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of James Liddil Sent: Monday, July 08, 2002 12:12 PM To: Exchange Discussions Subject: RE: Unlimited Quotas I am finally getting management to make some decisions. But they have a habit of putting things off until we are in a crisis situation. I hate to have to wait until all hell breaks loose and then both management AND the users are throwing a fit. Jim > -----Original Message----- > From: Ed Crowley [mailto:[EMAIL PROTECTED]] > Sent: Monday, July 08, 2002 3:06 PM > To: Exchange Discussions > Subject: RE: Unlimited Quotas > > > Like the other Ed is telling you, it shouldn't be your job to make > their business decisions. You explain the ramifications of having no > quotas currently, what it will mean in the future, and the costs to > change things. That is, you present options to management. > > You should be positioning your job as a service provider, a helper. > Do your best to leave the policeman role to those best equipped to > handle it, i.e., management. Your customers, the users, will love you > more in the morning that way. > > Ed Crowley MCSE+Internet MVP kcCC+I > Tech Consultant > hp Services > Protecting the world from PSTs and Bricked Backups! > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] On Behalf Of James Liddil > Sent: Monday, July 08, 2002 5:27 AM > To: Exchange Discussions > Subject: RE: Unlimited Quotas > > > > And the whole idea is that as a support shop, your job is > to support. > > Has management told you to put limits? When the email or > file system > > was presented to them, did you say that there were going to > be limits. > > No. But I had no idea things would get the way they have. I do have > mailbox management set to delete mail from the "deleted items" every > seven days. Looking at the recent run shows a few users who had over > 10 megs of stuff in there. So users need more training. Easier said > than done. So I had a discussion with the CFO about this. His > analogy is that never emptying the trash is like letting junk mail > build up on your table until it breaks. Do people do this? And if > they want to then the decision will be made to not spend the > money on raises but on more computer hardware/software. > > > > > > Your job is to keep people from doing really stupid (not what you > > think is stupid, I mean really stupid) things that impact > IT and then > > to respond to, or be proactive in creating solutions to business > > problems. You have presented no cases that justify any > limits. You've > > actually presented some pretty good cases for not having > limits. Your > > company is small, probably to get away from the large > staffs and stay > > innovative. This means that you really shouldn't be stifling > > innovation, don't get in people's way, HELP them do their > > job. If you see something that they are doing and there is a > > better way, help them learn a better way. If they need to > > store 2 GB in the mail server, let them. If they are keeping > > a backup of their disk, then advise them that there are > > better ways, but more importantly, make those better ways > > available and very easy for them to use. > > In a perfect world. I only wish I had the time, resources > and energy to do what you say. You are right that we want to > stay innovative, but let me tell you that there is as much > stagnation as in a big company. I am a scientist > (pharmacologist) by training and spent many years doing drug > development research. Now I am a computer geek and I > understand the importance of computers as a tool for doing > research. I have been on both sides and still am. But > computers like any scientific instrument require a certain > amount of maintenance etc. Too often users feel computers > are not like other tools and need no maintenance/tuning. As > much as I try to make a case to management to pay for more > training, tools etc. they decide to spend money on other > things, even though we are a bioinformatics driven business. > So I have to do things that help me maintain my sanity/life. > Sure I can tell management that "I told you so" when things > break but all they want to hear is how soon will it be fixed. > So maybe I am just whining, and should just get over it. So > the bottom line is it is OK to use exchange as a database and > not worry about it. > > Jim > > > > > -----Original Message----- > > From: James Liddil [mailto:[EMAIL PROTECTED]] > > Posted At: Friday, July 05, 2002 4:43 PM > > Posted To: Microsoft Exchange > > Conversation: Unlimited Quotas > > Subject: RE: Unlimited Quotas > > > > > > I agree as long as there is money to support it. But keep in mind > > that having a large IS means that there is that much more stuff for > > lawyers or the FDA (we do drug development) to go after. > And if you > > are going to have an unlimited store it ahs to be managed. Those > > tools are not free. I man IT shop and unless I get an open ended > > budget I have to make some decisions. My request for > journal/archive > > software is going unanswered. So all I can do is tell > management that > > both myself and our legal counsel made suggestions. Then I just do > > my job. And I imagine some of this is due to the fact I come from > > having used a VAX account that had pretty strict limits (I still use > > it. Either you managed it or it would lock you out. I know times > > have changed. > > > > Jim > > > > > -----Original Message----- > > > From: Woodrick, Ed [mailto:[EMAIL PROTECTED]] > > > Sent: Friday, July 05, 2002 2:32 PM > > > To: Exchange Discussions > > > Subject: RE: Unlimited Quotas > > > > > > > > > > > > Why do you pretend to be arrogant enough to be able to > dictate the > > > needs of others? You don't seem to have any business drivers to > > > justify your actions. And who is to say that getting > > additional disk > > > drives for the user email storage isn't out of the question? > > > > > > And as to storage, it has nothing to do with processor and RAM. > > > > > > And most importantly, just because you don't restrict the users > > > storage, doesn't mean that you will run out of space. That's > > > absolutely hogwash, a justification of why many IT shops > get such a > > > bad reputation. Your job is to SUPPORT your users, not be a > > dictator. > > > In the whole scheme of things, a few thousand dollars for > some disk > > > space and maybe an upgrade in Exchange editions is petty cash. > > > > > > > > > The BUSINESS driver should not be an IT limit. Exchange really is > > > able to support most business drivers with little > difficulty. In the > > > > limitation of storage, that should be completely dictated by you > > > organizations Document Retention Policy, which should be > dictated by > > > > the lawyers. And it shouldn't even be an IT function to enforce, > > > even if you can. > > > > > > > > > > > > -----Original Message----- > > > From: James Liddil [mailto:[EMAIL PROTECTED]] Posted At: > > > Friday, July 05, 2002 9:18 AM Posted To: Microsoft Exchange > > > Conversation: Unlimited Quotas > > > Subject: Unlimited Quotas > > > > > > > > > I am being asked to justify why I have set quotas for users on our > > > E2K server with 25 users. Things that come to mind are > that if we > > > give users unlimited stores, we will have to buy more > disk space in > > > time. Also we have a single processor server with 512 ram. So I > > > would make a WAG and say that we will be looking at a second > > > processor and more RAM. I am already looking at more RAM > since our > > > server is paging quite a bit. And as we implement archiving and > > > journaling this will impact disk space as well as the > backup (time, > > > number of tapes). I also realize that allowing unlimited space > > > leads to users never managing their e-mail. > > > > > > So besides these reasons are there any other reasons that I should > > > be thinking about? Thanks. > > > > > > Jim Liddil > > > > > > _________________________________________________________________ > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > Exchange List admin: [EMAIL PROTECTED] > > > > > > _________________________________________________________________ > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > Exchange List admin: [EMAIL PROTECTED] > > > > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
