Hi, I would like to add some questions or thoughts here.
As an IT professional, business managers have to be educated and 'yes' they must be tuned into ramifications, etc but most of the time business decision makers don't give time to IT until something is broken. Seen strictly as a service based org, which IT is, there has to be some dynamics from both ends of the spectrum, IT and the business managers. A proactive IT manager has to have credibility and trust from the management to present options, etc and carry them out. It is a hard role one finds themself in and the fight always comes down to the CFO and IT manager in the end. This thread is definitely a good one and I might add true. The limitations and work with managers can become a 'burden' IT managers will experience if they are willing to push the envelope and do the proactive technology and work. For the email issue, I allowed no quotas in order to keep Engineering happy detailing the ramifications and hazards. Not only did the store finally take down the volume space but the engineers finally gave up control and realized they were not sys admins nor networking professionals. This not only happened with Email but also with source control. Anyway, that is what I find the largest burden to be overall. It is a constant process of education. Erik L. Vesneski Director - Information Technology www.epicentric.com -----Original Message----- From: Ed Crowley [mailto:[EMAIL PROTECTED]] Sent: Monday, July 08, 2002 12:06 PM To: Exchange Discussions Subject: RE: Unlimited Quotas Like the other Ed is telling you, it shouldn't be your job to make their business decisions. You explain the ramifications of having no quotas currently, what it will mean in the future, and the costs to change things. That is, you present options to management. You should be positioning your job as a service provider, a helper. Do your best to leave the policeman role to those best equipped to handle it, i.e., management. Your customers, the users, will love you more in the morning that way. Ed Crowley MCSE+Internet MVP kcCC+I Tech Consultant hp Services Protecting the world from PSTs and Bricked Backups! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of James Liddil Sent: Monday, July 08, 2002 5:27 AM To: Exchange Discussions Subject: RE: Unlimited Quotas > And the whole idea is that as a support shop, your job is to > support. Has management told you to put limits? When the > email or file system was presented to them, did you say that > there were going to be limits. No. But I had no idea things would get the way they have. I do have mailbox management set to delete mail from the "deleted items" every seven days. Looking at the recent run shows a few users who had over 10 megs of stuff in there. So users need more training. Easier said than done. So I had a discussion with the CFO about this. His analogy is that never emptying the trash is like letting junk mail build up on your table until it breaks. Do people do this? And if they want to then the decision will be made to not spend the money on raises but on more computer hardware/software. > > Your job is to keep people from doing really stupid (not what > you think is stupid, I mean really stupid) things that impact > IT and then to respond to, or be proactive in creating > solutions to business problems. You have presented no cases > that justify any limits. You've actually presented some > pretty good cases for not having limits. Your company is > small, probably to get away from the large staffs and stay > innovative. This means that you really shouldn't be stifling > innovation, don't get in people's way, HELP them do their > job. If you see something that they are doing and there is a > better way, help them learn a better way. If they need to > store 2 GB in the mail server, let them. If they are keeping > a backup of their disk, then advise them that there are > better ways, but more importantly, make those better ways > available and very easy for them to use. In a perfect world. I only wish I had the time, resources and energy to do what you say. You are right that we want to stay innovative, but let me tell you that there is as much stagnation as in a big company. I am a scientist (pharmacologist) by training and spent many years doing drug development research. Now I am a computer geek and I understand the importance of computers as a tool for doing research. I have been on both sides and still am. But computers like any scientific instrument require a certain amount of maintenance etc. Too often users feel computers are not like other tools and need no maintenance/tuning. As much as I try to make a case to management to pay for more training, tools etc. they decide to spend money on other things, even though we are a bioinformatics driven business. So I have to do things that help me maintain my sanity/life. Sure I can tell management that "I told you so" when things break but all they want to hear is how soon will it be fixed. So maybe I am just whining, and should just get over it. So the bottom line is it is OK to use exchange as a database and not worry about it. Jim > > -----Original Message----- > From: James Liddil [mailto:[EMAIL PROTECTED]] > Posted At: Friday, July 05, 2002 4:43 PM > Posted To: Microsoft Exchange > Conversation: Unlimited Quotas > Subject: RE: Unlimited Quotas > > > I agree as long as there is money to support it. But keep in > mind that having a large IS means that there is that much > more stuff for lawyers or the FDA (we do drug development) to > go after. And if you are going to have an unlimited store it > ahs to be managed. Those tools are not free. I man IT shop > and unless I get an open ended budget I have to make some > decisions. My request for journal/archive software is going > unanswered. So all I can do is tell management that both > myself and our legal counsel made suggestions. Then I just do > my job. And I imagine some of this is due to the fact I come > from having used a VAX account that had pretty strict limits > (I still use it. Either you managed it or it would lock you > out. I know times have changed. > > Jim > > > -----Original Message----- > > From: Woodrick, Ed [mailto:[EMAIL PROTECTED]] > > Sent: Friday, July 05, 2002 2:32 PM > > To: Exchange Discussions > > Subject: RE: Unlimited Quotas > > > > > > > > Why do you pretend to be arrogant enough to be able to dictate the > > needs of others? You don't seem to have any business drivers to > > justify your actions. And who is to say that getting > additional disk > > drives for the user email storage isn't out of the question? > > > > And as to storage, it has nothing to do with processor and RAM. > > > > And most importantly, just because you don't restrict the users > > storage, doesn't mean that you will run out of space. That's > > absolutely hogwash, a justification of why many IT shops get such a > > bad reputation. Your job is to SUPPORT your users, not be a > dictator. > > In the whole scheme of things, a few thousand dollars for some disk > > space and maybe an upgrade in Exchange editions is petty cash. > > > > > > The BUSINESS driver should not be an IT limit. Exchange really is > > able to support most business drivers with little difficulty. In the > > limitation of storage, that should be completely dictated by you > > organizations Document Retention Policy, which should be dictated by > > the lawyers. And it shouldn't even be an IT function to enforce, > > even if you can. > > > > > > > > -----Original Message----- > > From: James Liddil [mailto:[EMAIL PROTECTED]] > > Posted At: Friday, July 05, 2002 9:18 AM > > Posted To: Microsoft Exchange > > Conversation: Unlimited Quotas > > Subject: Unlimited Quotas > > > > > > I am being asked to justify why I have set quotas for users on our > > E2K server with 25 users. Things that come to mind are that if we > > give users unlimited stores, we will have to buy more disk space in > > time. Also we have a single processor server with 512 ram. So I > > would make a WAG and say that we will be looking at a second > > processor and more RAM. I am already looking at more RAM since our > > server is paging quite a bit. And as we implement archiving and > > journaling this will impact disk space as well as the backup (time, > > number of tapes). I also realize that allowing unlimited space > > leads to users never managing their e-mail. > > > > So besides these reasons are there any other reasons that I should > > be thinking about? Thanks. > > > > Jim Liddil > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
