A-NO-NE Music wrote:
Michael Cook / 2005/11/23 / 04:54 PM wrote:
I note that on the MakeMusic public forums, there are approximately
three times as many messages on the Windows forum as on the Mac forum:
this could give some indication of the percentages of Mac and Windows
users.
Or, it might be because Win users need more help...?
Seriously, most of Mac problem calls I receive I can resolve over the
phone, while PC issues requires visiting. This is a general computer
consulting stuff, by the way. This isn't to say Mac is better or
anything, but to show different user groups in general.
Interesting -- I find it easy to talk windows users through problems
because I have the same OS they do and can look at the same screens they do.
My mother-in-law lives 5 hours away, so any computer tech-support I give
her is done over the phone (except when we visit) and I have been able
to talk her through resolving problems when the tech support personnel
from her computer manufacturer (Toshiba) had told her that she needed to
reformat her hard drive and re-install Windows. All over the phone.
So I think the phone/visiting thing may be more a matter of the depth of
a person's experience with either sort of machine. If I were asked to
help a friend who had issues with a Mac computer, I'd have to go visit
and try to resolve the issue in person.
--
David H. Bailey
[EMAIL PROTECTED]
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