I had a similar issue with a recent WebWorks upgrade which I solved by calling them: 877-693-2967. It bothered me that that was required but it got me to where I needed to be. WebWorks changed licensing models between 9.2 and ePublisher and that might be an issue but it could be easily solved with a call.
On Wed, Oct 13, 2010 at 6:52 AM, Art Campbell <[email protected]> wrote: > Webworks standard is an early version of ePublisher. The Standard and > Pro essentially mean that one cannot modify templates; the > professional version can. > > In any case, whatever tool you use is likely to achieve the look and > feel of your help file by manipulating CSS style sheets, not by > proprietary coding, so I think you have severral choices for help > tools. > > If you've done massive amounts of tweaking to the ePublisher > templates, that may be your easiest way to go. Along with that, I > can't believe that their customer support department can't give you a > new code.... There must be documentation on the purchase somewhere -- > a PO or credit card info. > > However, if you're staring from scratch, I'd go with either MIF2Go > from omsys.com or RoboHelp, as in the Technical Communication Suite. > Both are strong and well-integrated. I prefer MIF2Go for most projects > because it's simpler for me to use (I'm a config file kind of guy) and > bulltproof once it's set up. And their customer support is exemplary. > But RoboHelp comes with fancier, spiffier templates and it's designed > to integrate well with Frame at the menu level. > > I know MIF2Ggo and Robohelp have free eval versions available. I think > it's waning in popularity recently, but a number of people are big > fans of Flare, so that's a possible third avenue to go down, although > that's more of an authoring package rather than a conversion tool to > pull content from Frame. > > Good luck! > > Cheers, > Art > > Art Campbell > [email protected] > "... In my opinion, there's nothing in this world beats a '52 > Vincent and a redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > > > > On Tue, Oct 12, 2010 at 2:38 PM, Pam Reichert > <[email protected]> wrote: >> I have been using WebWorks epublisher Pro version 9.2 to convert our >> FrameMaker documents into online help for our applications. Recently my >> laptop started having problems and they are moving me to a new laptop. The >> writer who installed epublisher on my laptop is no longer with the company >> and we can’t find the CD with a serial number. I noticed a version of >> WebWorks comes on the FrameMaker 7.2 CD but it is called WebWorks Standard. >> I thought maybe this is where the WebWorks came from. Is WebWorks Standard >> the same as ePublisher pro? Even if it is, no serial number I find on any >> of our CDs seems to work with it and Adobe can’t seem to help me. When I go >> to the WebWorks page I can’t get help there either because I don’t have a >> maintenance contract. I don’t think WebWorks actually *wants* customers. >> When I try to find out how much it costs to buy a new copy, no prices are >> listed unless you have a sales person call you. We don’t have phones in >> our office. >> >> >> >> I am pretty fed up with it all and am thinking of moving the help to a new >> platform. Can you suggest another help platform that works well with >> FrameMaker files and looks similar to ePublisher? I need to produce online >> help in both .chm files and html files. >> >> >> >> Pam Reichert >> _______________________________________________ >> >> >> You are currently subscribed to framers as [email protected]. >> >> Send list messages to [email protected]. >> >> To unsubscribe send a blank email to >> [email protected] >> or visit >> http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com >> >> Send administrative questions to [email protected]. Visit >> http://www.frameusers.com/ for more resources and info. >> > _______________________________________________ > > > You are currently subscribed to framers as [email protected]. > > Send list messages to [email protected]. > > To unsubscribe send a blank email to > [email protected] > or visit > http://lists.frameusers.com/mailman/options/framers/dr_gonzo%40pobox.com > > Send administrative questions to [email protected]. Visit > http://www.frameusers.com/ for more resources and info. > -- ============ Steve Johnson, [email protected] _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
