So what are we supposed to do when we need a timely resolution? Bitch about
Adobe on a user group and circumvent the support process altogether?
Nadine
From: "Abungu, Salome" <[email protected]>
To: "[email protected]" <[email protected]>
Sent: Monday, June 1, 2015 8:38 AM
Subject: RE: Adobe Customer Care-less - Yet another round
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FrameUsers group as well (yahoo group) and will even post in the group forum.
I’ve received help from them that way in the past from them.
|
|
| Salome Abungu
Service and Sales Technical Writer
Scott Safety
4320 Goldmine Road Monroe, NC 28110 USA | Tel: 704.207.2692 Fax:
704.291.8420 [email protected] www.ScottSafety.com Follow Scott Safety
| |
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From: [email protected]
[mailto:[email protected]]On Behalf Of Michael Norton
Sent: Sunday, May 31, 2015 7:55 PM
To: [email protected]
Subject: Re: Adobe Customer Care-less - Yet another round Yes it is – and
thanks to the Adobe folks who monitor this list and who are typically very
helpful. -------------------- Date: Sat, 30 May 2015 11:31:45 -0700 From:
Robert Lauriston <[email protected]> To: "[email protected]"
<[email protected]> Subject: Re: Adobe Customer Care-less - Yet
another round Having knowledgeable, senior employees monitoring and posting
in a public forum is a very efficient use of tech support resources. On Sat,
May 30, 2015 at 11:22 AM, Tori Muir <[email protected]> wrote: >
Well.. yes and no. It's ridiculous that a paying customer of so many years can
only get timely, competent assistance by venting in a forum.
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