Re: Adobe Customer Care-less - Yet another round

Shmuel Mon, 01 Jun 2015 08:37:59 -0700

Where do you find the FrameUsers group and yahoo group?

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Shmuel Wolfson
Technical Writer
052-763-7133

On 01-Jun-15 3:38 PM, Abungu, Salome wrote:

They also monitor the FrameUsers group as well (yahoo group) and will even post in the group forum. I’ve received help from them that way in the past from them.

Salome Abungu
Service and Sales

Technical Writer

Scott Safety
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From: [email protected] [mailto:[email protected]] On Behalf Of Michael Norton
Sent: Sunday, May 31, 2015 7:55 PM
To: [email protected]
Subject: Re: Adobe Customer Care-less - Yet another round

Yes it is – and thanks to the Adobe folks who monitor this list and who are typically very helpful.

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Date: Sat, 30 May 2015 11:31:45 -0700

From: Robert Lauriston <[email protected]>

To: "[email protected]" <[email protected]>

Subject: Re: Adobe Customer Care-less - Yet another round

Having knowledgeable, senior employees monitoring and posting in a public forum is a very efficient use of tech support resources.

On Sat, May 30, 2015 at 11:22 AM, Tori Muir <[email protected]> wrote:

> Well.. yes and no. It's ridiculous that a paying customer of so many years can only get timely, competent assistance by venting in a forum.

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Re: Adobe Customer Care-less - Yet another round

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