TO continue this saga, I checked with my client this morning about the Adobe PDF writer port. Her's is set exactly as mine is -- Port: My documents\.pdf. Just for grins I had her change the port to desktop\.pdf. She is going to run a test.
I'll also try setting up a port just for file as had been suggested. I need to check the log that gets generated with this next test as well. And check to see if she has permissions to write to her desktop though she is able to export data from our filemaker solution to the desktop so I doubt that is a problem. Scott White Media Production & EBC Manager Implementation Coordinator 210-704-8239 swhite at alamark.com -------------- next part -------------- On Oct 1, 2009, at 3:55 PM, Combs, Richard wrote: > Scott White wrote: > >>> From Frame, if you Print to the Adobe PDF logical printer (which >> should be set as the system default), and do not have the Print To > File >> checkbox in the Frame dialog box activated, does a PDF get generated? >> >> >> Does not get created. > > OK, try this: > > 1) Select File > Print Setup. > > 2) In the Print Setup dialog, make sure Printer Name is set to Adobe > PDF, and click Properties. > > 4) On the Adobe PDF Settings tab of the Properties dialog, set Adobe > PDF > Output Folder to Prompt for Adobe PDF filename and check View Adobe > PDF > results. Set any other defaults you want and click OK. > > 5) Select Start > Printers and Faxes. Right-click Adobe PDF and click > Properties. > > 6) On the Ports tab of the Properties dialog, see which port Adobe PDF > is assigned to. > > The port seems to vary depending on Acrobat version. I recently > installed Acro 9, and now have two new ports, My Documents\*.pdf and > Desktop\*.pdf (the former is selected). > > But as Jacob noted, for your client's installation, Adobe PDF should > probably be using the FILE: port. If the FILE: port has disappeared > for > some reason, click Add Port, select Local Port, and name it "FILE:" > (sans quotes). It must be all caps and have the colon. > > HTH! > Richard > > > Richard G. Combs > Senior Technical Writer > Polycom, Inc. > richardDOTcombs AT polycomDOTcom > 303-223-5111 > ------ > rgcombs AT gmailDOTcom > 303-777-0436 > ------ > > > > > >