Scott White wrote: > Ok I just got off the phone with this guy. He doesn't like my suggestions, > Art's suggestion or anyone else's. > He wants to control what gets installed and downloaded on a machine so he > wants to do all installs and downloads as administrator rights. He doesn't > want to give this person administrator rights to run the software in fear > this person will download other things. > He installed photoshop and InDesign under these rules and they will open up > for the user rights. It's just Frame that won't. He wants me to get with > Adobe and have them fix this or get answers to his problem.
At this point, I think I'd adopt a humble, helpless attitude: "Gosh, Mr. Windows Administrator, I just don't understand all this high-falutin' technical stuff like you do and can't possibly explain it to the folks at Adobe the way you can. Since _you're_ the only person who can be trusted to install software on this PC, I think _you're_ the one who needs to talk to Adobe to resolve the problem that _you're_ having in getting it installed properly." After all, if the PC user can't use the software, then Mr. Windows Administrator clearly hasn't installed it properly. Since that's _his job_, it's up to him to determine whether the problem is with him or with Adobe. I wouldn't want to bet either way. It's most likely that he failed to install for All Users. OTOH, Adobe has a pretty poor track record with installations. IIRC, I was unable to properly install some version of either FM or Acrobat a while back, even though I have full administrator rights to my PC. The installation had to be done by someone with _network_ administrator rights. Sheesh. Richard G. Combs Senior Technical Writer Polycom, Inc. richardDOTcombs AT polycomDOTcom 303-223-5111 ------ rgcombs AT gmailDOTcom 303-777-0436 ------
