thank you bruce and all!

no silly questions with electronic equipment. i would say the main cause of most of my problems are things not plugged in
:@*

yes, ups was plugged in.
yes, plugged into battery backup side, in master receptacle.
no, no laser printer!!! horrors!!!

no, it didn't beep and is in fact still green. but the battery is prolly dead.

OK GUYS, WHAT BRANDS DO YOU PREFER? not sure i want another APC now, am annoyed with them.

Belkin, Tripplite?

On Nov 2, 2011, at 5:17 PM, Bruce Johnson wrote:


On Nov 2, 2011, at 5:40 AM, Anne Keller-Smith wrote:

Took the ES-500 back for refund. Now wondering what to do next. The ES-750 didn't work during the power outtage, wonder why? It didn't pop any warning lights or anything to let me know there was a problem. Not buying another one unless
I know what was wrong with this one.

My son has the identical unit and his worked fine.

Silly question : is the battery plugged in? I once did that to one of our staffers, set her up with her new UPS (it was an old APC model) and went on my way. About a month later she stopped me in the hallways and asked "What is that UPS thing supposed to do? Whenever we have a power glitch it just beeps once and the computer turns off." Me, VERY red-faced, go directly to her office and connect the battery ...

Silly question: Is the computer plugged into the battery back-up side, and not the surge protector side? I don't know if it beeps on power failure when there's no load on the battery.

Less silly question: Make sure you don't have something like a laser printer plugged into the battery side. Those pull way too much current starting up, and most UPSes will not work if they're plugged in. I"m not sure what the ES series does, but otherones don't work at all, just immediately go into a fault mode.

Test: Make sure whatever's plugged into it can take a power off condition and unplug the UPS from the wall. It should start beeping at you, and things should keep running.

With bad batteries the ES-500 should beep at you occasionally and show a yellow (iirc, I don't have one of those in the office right now) Battery Fault LED.

Batteries are relatively cheap and readily available at Batteries Plus....that's where we get our replacements, and the ones in those ES models are a standard size sealed lead-acid used in a lot of different equipment.

--
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs


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Anne Keller Smith
Down to Earth Web Design

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