James Kuhns wrote: > I'd recommend COX, I had a major issue with BellSouth (in Lafayette > area) which left a real bad taste in my mouth - I have also helped > neighbors who've had similiar problems in this area (see below if you > want a long winded explination of why I don't like BellSouth). > > The only issues I've had with COX are: > 1) dynamic IP - dyndns, no-ip, etc. makes this easy to fix (I'm using > dyndns simply because my hardware will use their service) > 2) port 80 block - dyndns' webhop takes care of this > 3) port 25 block - no-ip's mail reflector and using COX smtp server as > a smartrelay takes care this > > James > > ------------------- > Had Telocity DSL at house A, DirecTV bought Telocity, during buy out > we moved to house B, Telocity had to cancel service at house A and > establish new service at house B, everything worked fine at house B > for about a month, then DirecTV took over and had a billing mixup > (they processed the cancel order again), DSL went down. While > clearing up the billing mixup, BellSouth yanked my circuit, after > DirecTV got them to hook me back up (all on DirecTV's dime, have > nothing bad to say about them besides the mixup which is kind of > understandable when two big companies merge their systems - they were > even going to give me 3 months free service for the hassel) I was > getting extremly slow throughput (so bad it was registering as no > connection). Called DirecTV and worked with one of their techs, ended > up in a three way call with a BellSouth tech, cleared it up for about > 2 hours. This is where the REAL trouble started... NOTE: the > original DSL installation had the filter wired on the outside so that > there was only one "DSL" jack in the house. After the line went down > again I called the DirecTV tech who got in touch with BellSouth again, > BellSouth decided to send a tech to check the issue. He came out while > I was at work the next day and closed the ticket saying that > everything was fine (no notes on the ticket). I got home from work > and all the phones were dead, called BellSouth who said they couldn't > send anyone until the next day. Got home from work the next day and > the phones were still dead, called BellSouth again and was told a tech > had checked the problem and his notes stated that he needed to check > the inside wiring (would cost $$$ to do this). I actually managed to > get the support guy's extension and told him I'd call him back. > Started checking the wiring myself, found that the jack that was > supposed to be for DSL was actually working as a standard phone jack. > After more tracing found out the tech had rewired the NID so that the > filtered line went to the DSL jack and the DSL line was going to all > the other jacks in the house. Just for the h*** of it, I tried > plugging the modem into one of the other jacks to see if there was > any DSL service - nothing. Called the support guy back, told him what > I found and he told me that since the faulty wiring was on my side of > the demarc they would charge me to fix it - argued with him about the > fact that it was working until their tech rewired it and that the > original problem was caused by a factor outside of the house - him and > his supervisor kept insiting that they would have to get my permission > for the charges before they could send anyone out and even if they > discovered it was not a problem inside there would still be a service > charge - told them a few explicitives and told them to NEVER bother > sending anyone to my address. Went outside and corrected the NID > wiring myself and had to eventually cancel DSL. BellSouth never did > get it connected correctly on their end - me and the DirecTV tech > traced it from both ends to a piece of equipment in BellSouth's rack > but BellSouth insisted it was a wiring issue at the house - funny that > the wiring was never a problem until they hooked up the new circuit > and that they were able to clear it up the first time without sending > a tech.
I have had really bad experiences with Bell South also. Though I have never used their DSL, we have two T1 lines at LIGO. Also, a bunch of ISDN lines for telephone, etc. Bell South usually tends to have really poor techs. Their business sales people are absolute MORONS! It took no less than a dozen phone calls and a couple of conference calls just to get the idiots to change out two analog lines here with seperate ISDN lines. Such a simple thing. Give me an ISDN line, leave analog hooked up for a week to let me make the switch, disconnect analog, associate 888 numbers with ISDN. A dozen phone calls! Don't even get me started on when we tried to get OC3 connectivity out here.... Three years down the road and we still don't have it. We even have the fiber run. There is a large cabinet in the communicatins room here with Bell South fiber in it... All ready, just needs the light turned on and someone to pay the bill. On another note, I will never do business with DirecTV, DirecPC, Hughes satellite, General Motors (owns Hughes and Direc*), or anybody even remotely associated with them. I will also strongly argue for anyone that I speak with not to do business with them. Long story... I can tell you off-list if you are interested. Shannon > > > Bryce T. Pier wrote: > >> Now that I've finally moved into my house and unpacked my computer, I'm >> looking for recommendations for an ISP. I'm leaning toward DSL with a >> static IP but I'd be happy to hear opinions of Cox's high speed internet >> as well. Thanks much! >> > > > > _______________________________________________ > General mailing list > [email protected] > http://brlug.net/mailman/listinfo/general_brlug.net
