I think I hold the record for patience with Zenni, waiting 6 weeks for a simple order of a single pair of glasses, when I ordered in mid october.
But I am wearing the glasses at this very moment (they are "computer glasses") and they work just fine and were very cheap. Trying to get hold of anyone in Asia this past week is a lost cause. My place of work deals with China and Malaysia and this past week during their Chinese New Years celebration is a lost cause. Try again on Monday....or even better, give them a day or two to catch up after a week off for partying. :-) Of course, Zenni customer service IS a lost cause. Zenni either works or it doesn't. You either wait them out and take what you get or give up. It SEEMS like the average should work in your favor. It was a tad hard to believe the excuse they gave me that my order was delayed to 6 weeks due to "Customs". They do seem to be having an awful lot of problem with Customs??? On Jan 31, 5:23 am, blondelle <[email protected]> wrote: > Well, that still doesn't excuse them for not answering their e-mails. > I'm a VERY good customer and had a problem, and it's now 4-5 days and > they still haven't replied. Perhaps if I put "chargeback pending" I > will get a response! I'm going to try that now! > > On Jan 30, 9:54 pm, Chuck Knight <[email protected]> wrote: > > > > > I tried to call Zenni yesterday morning, when I first heard about this whole > > thing. The phone system seems to have been modestly upgraded from what I > > remember last time...but I never got through to a person, and the mailbox > > was full. > > > Of course, their mailbox is often full, so that doesn't mean anything. But, > > I called at 9am pacific, and usually get through at that time. > > > I certainly hope Zenni doesn't go out of business...they have provided me > > some great service! > > > -- Chuck Knight > > > On Fri, Jan 30, 2009 at 5:17 PM, RE <[email protected]> wrote: > > > > I've ordered over 15 pairs of glasses from them and have always gotten > > > a reply to e-mails quickly and was always able to get someone on the > > > phone. For 4 days now they don't pick up the phone and their mailbox > > > has been full. I've tried calling all hours of the day. They also > > > don't respond to e-mails and their new site never went up. > > > > Me thinks this company isn't long for this world. Any one been able to > > > reach them recently or have received any reply from them to e-mail?- Hide > > > quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
