Thanks for the sympathy. I contacted them a couple of days ago to follow up on the status change from Shipped back to Processing. They said that, since the order was picked up from the on December 4th, I should have received them last week. (on this point, I guess, we both agree) The customer service agent said she would put a USPS Package Trace on the order and, at the same time, send the order to the lab to re-process the glasses. When I asked when I would hear the results of the package trace, I was told it would be by the end of the same day. Naturally, I've heard nothing yet. The status of the order is still "Processing" and I can't get hold of anyone out there to follow up. I asked if I'd see any glasses by the end of the calendar year and was told, "definitely".
If I hadn't successfully placed an order with them previously, I would think this was all an elaborate scam. I saw the response from EBD in the other thread and the other person's BBB complaint report. I hope that's not what it takes to straighten this out. In fairness, 14 business days from date of order would have been Dec. 2nd. One of the frames I chose was out of stock, and that didn't get resolved until a few days later, so the Dec. 4th ship date is actually pretty close to being in line with their promises. It's also possible that, at this time of year, packages get lost in the seasonal rush. Nevertheless, I'm getting impatient and tired of not being able to get hold of anyone who can tell me definitively what's happening. On Dec 15, 11:38 am, silenthunder <[email protected]> wrote: > whooooahh. > > dude I feel pretty bad for you. > > considering that they state their shipping is usually about 2 weeks > they are pretty far off with your order. > > and the ongoing customer service issues are not helping with these > issues. I'm sure you have seen the response from EBD to Ira's inquiry. > but it hardly gives me confidence in them > > I'm asking them for a refund now. I originally wanted new glasses from > them after returning the 2 defective pairs they sent me - but their > selection gets worse every day, and the last time I chatted with > someone she told me not to expect them getting new stock for 2-3 > months. -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
