I believe your issue is the account type you have chosen. From your
screenshot description it mentions a type "Accounts Receivable".
Account receivable type registers are treated specially by gnucash as
they are the underlying accounts for business transactions. And as
such you should only create this kind of account if you intend to use
the gnucash business features (customers and their invoices).
From my interpretation of your screenshots, it appears though you are
not using the Business menu to manage (customer) payments. To manually
track payments that are owed to you, you should make the account of
type "Assets". A register of that type will behave visually as you expect.
If you do use the business features to track customers, invoices and
payments, you should generally avoid making changes directly in the
Accounts Receivable type registers as to not confuse the business
code. Only in cases were there's no other option, make changes
directly in there. For most cases there are other ways though.
Regards,
Geert
Op donderdag 19 februari 2026 13:42:39 Midden-Europese standaardtijd
schreef Paul Feakins via gnucash-user:
> Thanks Derek, I suspect these screenshots will clear it up.
>
> "View > Double Line" is ALWAYS ticked, even when my preferences say
> otherwise.
>
>
>
>
>
>
> Kind regards,
>
>
> Paul Feakins
>
> Managing Director
>
>
>
>
> Antropy.co.uk <https://antropy.co.uk>
>
> Antropy Ltd, Crawley Business Centre, Stephenson Way, Crawley,
RH10 1TN
> <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6>
>
>
>
> Antropy Ltd | Reg No: 06468795 | Registered in England & Wales
>
> On 19/02/2026 12:32, Derek Atkins wrote:
> > Yes, screenshots are allowed so long as you send them as actual
> > attachments. Inline images get blocked.
> >
> > Attached here are what double-line mode and split-mode look like.
From
> > your description it's split-mode. But yes, a screenshot should help.
> >
> > Also show us your Edit -> Preferences -> Register Defaults page.
> >
> > Thanks,
> >
> > -derek
> >
> > On Thu, February 19, 2026 7:22 am, Paul Feakins wrote:
> >> Hi Derek,
> >>
> >> I appreciate the reply but logically I MUST be in "Double Line" mode
> >> because when I go to "View > Double Line", the extra lines disappear.
> >>
> >> I have developed a habit of pressing Alt+V, D immediately on
opening an
> >> account, but I would really rather it respected my preference.
> >>
> >> I may be running an old build, but it is the one that's in the
Kubuntu
> >> repositories:
> >>
> >> Version: 5.5
> >> Build ID: 5.5+(2023-12-16)
> >> Finance::Quote: 1.59
> >>
> >> Happy to attach screenshots if this list allows?
> >>
> >>
> >>
> >>
> >>
> >>
> >> Kind regards,
> >>
> >> Paul Feakins
> >>
> >> Managing Director
> >>
> >> Antropy.co.uk<https://antropy.co.uk>
> >>
> >> Antropy Ltd, Crawley Business Centre, Stephenson Way,
Crawley, RH10 1TN
> >>
> >> <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6>
> >>
> >>
> >>
> >> Antropy Ltd | Reg No: 06468795 | Registered in England & Wales
> >>
> >> On 19/02/2026 12:18, Derek Atkins wrote:
> >>> Hi Paul,
> >>>
> >>> The "Action" and "Memo" is the key here. This is NOT
double-line mode.
> >>> In Double Line Mode you would see "Notes". You're not seeing
that, so
> >>> you're not actually in double-line mode.
> >>>
> >>> The "Action" and "Memo" implies you're in "expanded split mode",
either
> >>> because you've turned on Auto-Split Ledger or Transaction
Journal Modes.
> >>> You can also get this by clicking the "Show Splits" button.
> >>>
> >>> Please check those settings.
> >>>
> >>> -derek
> >>>
> >>> On Thu, February 19, 2026 6:48 am, Paul Feakins via gnucash-user
wrote:
> >>>> Maf - thanks, but in "Edit -> Preferences -> Register
Defaults", Double
> >>>> Line is unchecked.
> >>>>
> >>>> Stan - my view is "View » Basic Ledger".
> >>>>
> >>>> Let me re-state the problem as simply as I can:
> >>>>
> >>>> Despite, "Edit -> Preferences -> Register Defaults", Double Line
> >>>> unchecked, when I double-click an account, it opens in Double
Line view
> >>>> and I must go to "View > [uncheck] Double Line" before the
extra lines
> >>>> disappear and I can get more transactions on the screen.
> >>>>
> >>>> So it appears GnuCash is ignoring my Preferences.
> >>>>
> >>>> For further clarify, the extra line that appears shows
placeholder text
> >>>> of "Action" in the Ref column and "Memo" in the Customer column.
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> Kind regards,
> >>>>
> >>>> Paul Feakins
> >>>>
> >>>> Managing Director
> >>>>
> >>>> Antropy.co.uk<https://antropy.co.uk>
> >>>>
> >>>> Antropy Ltd, Crawley Business Centre, Stephenson Way,
Crawley, RH10
> >>>>
> >>>> 1TN
> >>>> <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6>
> >>>>
> >>>>
> >>>>
> >>>> Antropy Ltd | Reg No: 06468795 | Registered in England & Wales
> >>>>
> >>>> On 19/02/2026 05:00, Maf. King wrote:
> >>>>> Hi Paul,
> >>>>>
> >>>>> The settings in Edit -> Preferences -> Register Defaults may
have some
> >>>>> bearing
> >>>>> too,in addition to Stan's ideas.
> >>>>>
> >>>>> HTH,
> >>>>> Maf.
> >>>>>
> >>>>>
> >>>>> On Wednesday, 18 February 2026 21:36:24 GMT Stan Brown (using
GC 4.14)
> >>>>>
> >>>>> wrote:
> >>>>>> If I understand correctly, I don't think this is a bug. I
think you
> >>>>>> may
> >>>>>> be conflating two types of "double-line" transactions.
> >>>>>>
> >>>>>> (1) View » Double line. This adds a line to each transaction
in the
> >>>>>> register, on which you can type Notes. (The Description field is
> >>>>>> always
> >>>>>> available, and I confess I've never found a use for Notes.)
> >>>>>>
> >>>>>> (2) View » Basic Ledger / Auto-Split Ledger / Transaction
Journal.
> >>>>>> * Basic ledger shows only the splits that belong to the
account in
> >>>>>> this
> >>>>>> register. if you want to see all the splits in a transaction,
click
> >>>>>> on
> >>>>>> the transaction and then click Split in the toolbar at the top.
> >>>>>> * Auto-Split Ledger is the same except that whenever you are in a
> >>>>>> particular transaction all splits for that transaction are shown.
> >>>>>> * Transaction Journal always shows all splits in every
transaction in
> >>>>>> this register, each split on a separate line. Since most
transactions
> >>>>>> contain just two splits, this can look like a "double-line mode".
> >>>>>>
> >>>>>> I recommend you try each of these four settings in a register of
> >>>>>> yours.
> >>>>>> Now that you know what to look for they should make more sense.
> >>>>>>
> >>>>>> Stan Brown
> >>>>>> Tehachapi, CA, USA
> >>>>>> https://BrownMath.com
> >>>>>>
> >>>>>> On 2026-02-18 03:33, Paul Feakins via gnucash-user wrote:
> >>>>>>> Not sure if this is the right email address to send this type of
> >>>>>>> question to, but I'm finding that even with double-line view
> >>>>>>> unchecked,
> >>>>>>> accounts usually default to double-line view anyway meaning
I have
> >>>>>>> to
> >>>>>>> go
> >>>>>>> View > Double Line.
> >>>>>>>
> >>>>>>> Is this a bug?
> >>>>>>>
> >>>>>>> I'm on Kubuntu 24.04.
> >>>>>>>
> >>>>>>> GnuCash Version: 5.5
> >>>>>>> Build ID: 5.5+(2023-12-16)
> >>>>>>> Finance::Quote: 1.59
> >>>>>>
> >>>>>> _______________________________________________
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> >>>>>
> >>>>> _______________________________________________
> >>>>> gnucash-user mailing list
> >>>>> [email protected]
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> >>>>> -----
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> >>>>
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