Hi Paul, As Geert pointed out, you're using a Business Account (A/Receivable). Those are special, and yes, those always default to double-line mode because they are designed to be used with the Business Features. You should never manually enter transactions into a A/R or A/P account. If you are NOT using the Invoice/Bill features then you shouldn't use an A/R or A/P account type. You should use a regular Asset (or Liability) account instead.
Thanks, -derek On Thu, February 19, 2026 7:42 am, Paul Feakins wrote: > Thanks Derek, I suspect these screenshots will clear it up. > > "View > Double Line" is ALWAYS ticked, even when my preferences say > otherwise. > > > > > > > Kind regards, > > > Paul Feakins > > Managing Director > > > > > Antropy.co.uk <https://antropy.co.uk> > > Antropy Ltd, Crawley Business Centre, Stephenson Way, Crawley, RH10 1TN > <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6> > > > > Antropy Ltd | Reg No: 06468795 | Registered in England & Wales > > > > > On 19/02/2026 12:32, Derek Atkins wrote: >> Yes, screenshots are allowed so long as you send them as actual >> attachments. >> Inline images get blocked. >> >> Attached here are what double-line mode and split-mode look like. From >> your description it's split-mode. But yes, a screenshot should help. >> >> Also show us your Edit -> Preferences -> Register Defaults page. >> >> Thanks, >> >> -derek >> >> On Thu, February 19, 2026 7:22 am, Paul Feakins wrote: >>> Hi Derek, >>> >>> I appreciate the reply but logically I MUST be in "Double Line" mode >>> because when I go to "View > Double Line", the extra lines disappear. >>> >>> I have developed a habit of pressing Alt+V, D immediately on opening an >>> account, but I would really rather it respected my preference. >>> >>> I may be running an old build, but it is the one that's in the Kubuntu >>> repositories: >>> >>> Version: 5.5 >>> Build ID: 5.5+(2023-12-16) >>> Finance::Quote: 1.59 >>> >>> Happy to attach screenshots if this list allows? >>> >>> >>> >>> >>> >>> >>> Kind regards, >>> >>> >>> Paul Feakins >>> >>> Managing Director >>> >>> >>> >>> >>> Antropy.co.uk<https://antropy.co.uk> >>> >>> Antropy Ltd, Crawley Business Centre, Stephenson Way, Crawley, RH10 >>> 1TN >>> <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6> >>> >>> >>> >>> Antropy Ltd | Reg No: 06468795 | Registered in England & Wales >>> >>> >>> >>> >>> On 19/02/2026 12:18, Derek Atkins wrote: >>>> Hi Paul, >>>> >>>> The "Action" and "Memo" is the key here. This is NOT double-line >>>> mode. >>>> In Double Line Mode you would see "Notes". You're not seeing that, so >>>> you're not actually in double-line mode. >>>> >>>> The "Action" and "Memo" implies you're in "expanded split mode", >>>> either >>>> because you've turned on Auto-Split Ledger or Transaction Journal >>>> Modes. >>>> You can also get this by clicking the "Show Splits" button. >>>> >>>> Please check those settings. >>>> >>>> -derek >>>> >>>> On Thu, February 19, 2026 6:48 am, Paul Feakins via gnucash-user >>>> wrote: >>>>> Maf - thanks, but in "Edit -> Preferences -> Register Defaults", >>>>> Double >>>>> Line is unchecked. >>>>> >>>>> Stan - my view is "View » Basic Ledger". >>>>> >>>>> Let me re-state the problem as simply as I can: >>>>> >>>>> Despite, "Edit -> Preferences -> Register Defaults", Double Line >>>>> unchecked, when I double-click an account, it opens in Double Line >>>>> view >>>>> and I must go to "View > [uncheck] Double Line" before the extra >>>>> lines >>>>> disappear and I can get more transactions on the screen. >>>>> >>>>> So it appears GnuCash is ignoring my Preferences. >>>>> >>>>> For further clarify, the extra line that appears shows placeholder >>>>> text >>>>> of "Action" in the Ref column and "Memo" in the Customer column. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Kind regards, >>>>> >>>>> >>>>> Paul Feakins >>>>> >>>>> Managing Director >>>>> >>>>> >>>>> >>>>> >>>>> Antropy.co.uk<https://antropy.co.uk> >>>>> >>>>> Antropy Ltd, Crawley Business Centre, Stephenson Way, Crawley, RH10 >>>>> 1TN >>>>> <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6> >>>>> >>>>> >>>>> >>>>> Antropy Ltd | Reg No: 06468795 | Registered in England & Wales >>>>> >>>>> >>>>> >>>>> >>>>> On 19/02/2026 05:00, Maf. King wrote: >>>>>> Hi Paul, >>>>>> >>>>>> The settings in Edit -> Preferences -> Register Defaults may have >>>>>> some >>>>>> bearing >>>>>> too,in addition to Stan's ideas. >>>>>> >>>>>> HTH, >>>>>> Maf. >>>>>> >>>>>> >>>>>> On Wednesday, 18 February 2026 21:36:24 GMT Stan Brown (using GC >>>>>> 4.14) >>>>>> wrote: >>>>>>> If I understand correctly, I don't think this is a bug. I think you >>>>>>> may >>>>>>> be conflating two types of "double-line" transactions. >>>>>>> >>>>>>> (1) View » Double line. This adds a line to each transaction in the >>>>>>> register, on which you can type Notes. (The Description field is >>>>>>> always >>>>>>> available, and I confess I've never found a use for Notes.) >>>>>>> >>>>>>> (2) View » Basic Ledger / Auto-Split Ledger / Transaction Journal. >>>>>>> * Basic ledger shows only the splits that belong to the account in >>>>>>> this >>>>>>> register. if you want to see all the splits in a transaction, click >>>>>>> on >>>>>>> the transaction and then click Split in the toolbar at the top. >>>>>>> * Auto-Split Ledger is the same except that whenever you are in a >>>>>>> particular transaction all splits for that transaction are shown. >>>>>>> * Transaction Journal always shows all splits in every transaction >>>>>>> in >>>>>>> this register, each split on a separate line. Since most >>>>>>> transactions >>>>>>> contain just two splits, this can look like a "double-line mode". >>>>>>> >>>>>>> I recommend you try each of these four settings in a register of >>>>>>> yours. >>>>>>> Now that you know what to look for they should make more sense. >>>>>>> >>>>>>> Stan Brown >>>>>>> Tehachapi, CA, USA >>>>>>> https://BrownMath.com >>>>>>> >>>>>>> On 2026-02-18 03:33, Paul Feakins via gnucash-user wrote: >>>>>>>> Not sure if this is the right email address to send this type of >>>>>>>> question to, but I'm finding that even with double-line view >>>>>>>> unchecked, >>>>>>>> accounts usually default to double-line view anyway meaning I have >>>>>>>> to >>>>>>>> go >>>>>>>> View > Double Line. >>>>>>>> >>>>>>>> Is this a bug? >>>>>>>> >>>>>>>> I'm on Kubuntu 24.04. >>>>>>>> >>>>>>>> GnuCash Version: 5.5 >>>>>>>> Build ID: 5.5+(2023-12-16) >>>>>>>> Finance::Quote: 1.59 >>>>>>> _______________________________________________ >>>>>>> gnucash-user mailing list >>>>>>> [email protected] >>>>>>> To update your subscription preferences or to unsubscribe: >>>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>>>> ----- >>>>>>> Please remember to CC this list on all your replies. >>>>>>> You can do this by using Reply-To-List or Reply-All. >>>>>> >>>>>> _______________________________________________ >>>>>> gnucash-user mailing list >>>>>> [email protected] >>>>>> To update your subscription preferences or to unsubscribe: >>>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>>> ----- >>>>>> Please remember to CC this list on all your replies. >>>>>> You can do this by using Reply-To-List or Reply-All. >>>>> _______________________________________________ >>>>> gnucash-user mailing list >>>>> [email protected] >>>>> To update your subscription preferences or to unsubscribe: >>>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>>>> ----- >>>>> Please remember to CC this list on all your replies. >>>>> You can do this by using Reply-To-List or Reply-All. >>>>> >> -- Derek Atkins 617-623-3745 [email protected] www.ihtfp.com Computer and Internet Security Consultant _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. 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