I believe your issue is the account type you have chosen. From your screenshot description it mentions a type "Accounts Receivable". Account receivable type registers are treated specially by gnucash as they are the underlying accounts for business transactions. And as such you should only create this kind of account if you intend to use the gnucash business features (customers and their invoices).
>From my interpretation of your screenshots, it appears though you are not >using the Business menu to manage (customer) payments. To manually track payments that are owed to you, you should make the account of type "Assets". A register of that type will behave visually as you expect. If you do use the business features to track customers, invoices and payments, you should generally avoid making changes directly in the Accounts Receivable type registers as to not confuse the business code. Only in cases were there's no other option, make changes directly in there. For most cases there are other ways though. Regards, Geert Op donderdag 19 februari 2026 13:42:39 Midden-Europese standaardtijd schreef Paul Feakins via gnucash-user: > Thanks Derek, I suspect these screenshots will clear it up. > > "View > Double Line" is ALWAYS ticked, even when my preferences say > otherwise. > > > > > > > Kind regards, > > > Paul Feakins > > Managing Director > > > > > Antropy.co.uk <https://antropy.co.uk> > > Antropy Ltd, Crawley Business Centre, Stephenson Way, Crawley, RH10 1TN > <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6> > > > > Antropy Ltd | Reg No: 06468795 | Registered in England & Wales > > On 19/02/2026 12:32, Derek Atkins wrote: > > Yes, screenshots are allowed so long as you send them as actual > > attachments. Inline images get blocked. > > > > Attached here are what double-line mode and split-mode look like. From > > your description it's split-mode. But yes, a screenshot should help. > > > > Also show us your Edit -> Preferences -> Register Defaults page. > > > > Thanks, > > > > -derek > > > > On Thu, February 19, 2026 7:22 am, Paul Feakins wrote: > >> Hi Derek, > >> > >> I appreciate the reply but logically I MUST be in "Double Line" mode > >> because when I go to "View > Double Line", the extra lines disappear. > >> > >> I have developed a habit of pressing Alt+V, D immediately on opening an > >> account, but I would really rather it respected my preference. > >> > >> I may be running an old build, but it is the one that's in the Kubuntu > >> repositories: > >> > >> Version: 5.5 > >> Build ID: 5.5+(2023-12-16) > >> Finance::Quote: 1.59 > >> > >> Happy to attach screenshots if this list allows? > >> > >> > >> > >> > >> > >> > >> Kind regards, > >> > >> Paul Feakins > >> > >> Managing Director > >> > >> Antropy.co.uk<https://antropy.co.uk> > >> > >> Antropy Ltd, Crawley Business Centre, Stephenson Way, Crawley, RH10 1TN > >> > >> <https://maps.app.goo.gl/QQ2iBRDE5mHuHA7G6> > >> > >> > >> > >> Antropy Ltd | Reg No: 06468795 | Registered in England & Wales > >> > >> On 19/02/2026 12:18, Derek Atkins wrote: > >>> Hi Paul, > >>> > >>> The "Action" and "Memo" is the key here. This is NOT double-line mode. > >>> In Double Line Mode you would see "Notes". You're not seeing that, so > >>> you're not actually in double-line mode. > >>> > >>> The "Action" and "Memo" implies you're in "expanded split mode", either > >>> because you've turned on Auto-Split Ledger or Transaction Journal Modes. _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
