You've clearly never tried developing a Facebook application. Or something on ElasticBeanstalk. Or using PayPal.
The support in this forum is astounding. It's not "you're one of 100 developers working with a hungry 5-person startup" but it's still really good compared to nearly every other customer support experience I have ever had in my entire software development career. Jeff On Mon, Nov 21, 2011 at 8:37 PM, Yoav Amit <[email protected]> wrote: > +1 regarding Andrius's questions. > > Amazing that you guys have gotten so much used to the bad relations of > other Google products, that even the slightest improvement means the world > to you (and yes, kudos to the GAE for the improvement). > > Other services and companies have a formal email address you can send > emails to and receive an appropriate answer. Not an informal forum who's > support is given "by favor". And no, it's not for free - it's for > approximately the same price we pay as a standard paying GAE customer. > Funny we've gotten to a point where support is something we need to beg (or > pay an noncompetitive price) for. > > Just to note, during GDD I've asked some senior Google representatives > about this - All agree that Google is way behind other companies in client > support and relations. > > - Yoav. > > > On Tue, Nov 22, 2011 at 1:59 AM, Andrius A <[email protected]> wrote: > >> I posted around 5 emails, some are few weeks old and it appears I am very >> unluky because Google didn't reply. >> >> This mail group is not a support, you were really really lucky to get the >> response, I wonder what happens next time you have a problem.. you will be >> ringing bells >> >> >> >> On 21 November 2011 22:02, Bob Dohnal <[email protected]> wrote: >> >>> Hello all >>> >>> I am just a casual watcher of the GAE community, but according to this >>> thread I have to reply with my experience about Google Support. >>> I am doing business with other Google teams in enterprise segment - and >>> trust me - GAE team's approach to customer support is the best of what I >>> have seen from Google. >>> You post a question in a public group and you get a reply directly from >>> GAE team member within an hour?! For free? heh... I would pay thousands to >>> have this with other Google products... >>> >>> Just a note to a single question from Andrius post: >>> 4) Do you have full time dedicated people working to support us, reading >>> these mail groups? >>> I would not ask for this. You are lucky you can talk to a real team >>> member. Any support guy will get used to customers complaints, is trained >>> to how to deal with objections, etc. >>> >>> Googlers are just a regular people as we are. You read this group, I >>> read this group, they read this group. Would you expect anything else? >>> >>> Cheers from Europe >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Google App Engine" group. >>> To view this discussion on the web visit >>> https://groups.google.com/d/msg/google-appengine/-/b900Uc-vO7gJ. >>> >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/google-appengine?hl=en. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> > > > > -- > - Yoav > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- I am the 20% -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
