This group and stackoverflow are essentially the solution you are referring to. There are a number of people in the group that respond to the majority of questions and when something seems like it is a true issue someone from the App Engine team starts looking into it. The main difference between this forum and premier support is that there is no guaranteed response time. That's the basic idea of course but it sounds like you don't feel like it is working. How would you envision it working differently/better than this group does?
Thanks, Greg On Mon, Nov 21, 2011 at 10:03 AM, zdravko <[email protected]> wrote: > Greg, can you also work with your bean counting team to determine the > added value of GAE user groups acting as their own first support line > and then passing onto GAE team just the real issues that to some > extent GAE should pay to be informed about in the most concise > possible way. Ask them what they think should be charged to support > such small groups of say up to 100 small users ? > > On Nov 21, 12:57 pm, "Gregory D'alesandre" <[email protected]> wrote: > > In order to get a premier account you'll need to go through a corporate > > credit check (due to being billed offline rather than having a credit > card > > verified) which means you need to be an incorporated entity. This is > > likely the biggest issue you'll run into as I'm not sure how many people > > are willing to form a new company (including absorbing the liability > behind > > it). Having people outside an existing company asking questions through > a > > single support account would be consider an abuse. If you are truly > > interested in exploring this (as in you are ready to incorporate) let me > > know and I can work with the legal team to determine if we see any issue > > with it. > > > > Greg > > > > > > > > > > > > > > > > On Mon, Nov 21, 2011 at 9:27 AM, Andrius A <[email protected]> wrote: > > > hosting applications under premier account for are big community would > not > > > work, as it would be difficult to calculate the usage separtly, but I > am > > > thinking more about getting various issues resolved and questions > answered. > > > we could have a small organization and use premier account for > education > > > and testing our apps and limit it to 20-30 members? so we could all > have a > > > copy of our application running and use it for support? > > > > > On 21 November 2011 17:16, Barry Hunter <[email protected]> > wrote: > > > > >> I dont see how its going to work. Everyones apps would need to be > > >> under the same 'Google Apps Account' > > > > >> There can only be two 'contacts'. So few people would have to be the > > >> point of contact for all requests - another bottleneck/SPOF into the > > >> 'system' > > > > >> All billing for all the apps would go to one person (by invoice). Who > > >> would then have to collect payment from all the partipating > > >> developers. > > > > >> Pretty sure somewhere that there is a limit ot the number of requests > > >> per month. A shared system will quickly burn though its 'quota' > > > > >> ... and Google would notice pretty quickly, and almost certainly look > > >> unfavorably on the 'abuse' of the system. > > > > >> On Mon, Nov 21, 2011 at 5:04 PM, Andrius A <[email protected]> > wrote: > > >> > As you know we all have problems with GAE, lots of issues and > unanswered > > >> > questions and Premier Account costs a lot for a single developers or > > >> > startups. > > >> > What about if we create a independent GAE Developers Organization > and > > >> open a > > >> > single Premier Account? In such a way we could split the cost and > have > > >> our > > >> > issues/questions prioritized and use collective power to push things > > >> > forward. > > >> > Let me know who is up for it?! > > >> > Regards, > > >> > Andrius > > > > >> > -- > > >> > You received this message because you are subscribed to the Google > > >> Groups > > >> > "Google App Engine" group. > > >> > To post to this group, send email to > [email protected]. > > >> > To unsubscribe from this group, send email to > > >> > [email protected]. > > >> > For more options, visit this group at > > >> >http://groups.google.com/group/google-appengine?hl=en. > > > > >> -- > > >> You received this message because you are subscribed to the Google > Groups > > >> "Google App Engine" group. > > >> To post to this group, send email to > [email protected]. > > >> To unsubscribe from this group, send email to > > >> [email protected]. > > >> For more options, visit this group at > > >>http://groups.google.com/group/google-appengine?hl=en. > > > > > -- > > > You received this message because you are subscribed to the Google > Groups > > > "Google App Engine" group. > > > To post to this group, send email to [email protected] > . > > > To unsubscribe from this group, send email to > > > [email protected]. > > > For more options, visit this group at > > >http://groups.google.com/group/google-appengine?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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