Hello all I am just a casual watcher of the GAE community, but according to this thread I have to reply with my experience about Google Support. I am doing business with other Google teams in enterprise segment - and trust me - GAE team's approach to customer support is the best of what I have seen from Google. You post a question in a public group and you get a reply directly from GAE team member within an hour?! For free? heh... I would pay thousands to have this with other Google products...
Just a note to a single question from Andrius post: 4) Do you have full time dedicated people working to support us, reading these mail groups? I would not ask for this. You are lucky you can talk to a real team member. Any support guy will get used to customers complaints, is trained to how to deal with objections, etc. Googlers are just a regular people as we are. You read this group, I read this group, they read this group. Would you expect anything else? Cheers from Europe -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/b900Uc-vO7gJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
