Yes. GAE even free support is 1Billion with a B times better than say Adsense. Even than adwords. Adsense still owes clients about 50k and they respond only by email only once every 5 days, and they keep changing when they will pay. But for the inconvenience in a month from now they will pay 5% more than the amount they can't determine they owe. If you can't get support on $50k something is wrong.
GAE you can get support of Free. That's a huge improvement. Now in 3 years when the product is in sustainability and all our friends in the group have moved on. It will likely go back to the way it is with all the other products. So enjoy it while it lasts, and quit complaining or those team members will put it in sustainability and move on to something more fun like Google Dots, or Google Cars, or Google teleportation. Based on the 99.5% reliability I'm not buying Google Cars or Teleportation just for the record.. I need to not die less than 5 out of 1000 trips to the store. From: [email protected] [mailto:[email protected]] On Behalf Of Bob Dohnal Sent: Monday, November 21, 2011 2:03 PM To: [email protected] Subject: Re: [google-appengine] Who wants to be in a group (organization) to open a GAE Premier account? Hello all I am just a casual watcher of the GAE community, but according to this thread I have to reply with my experience about Google Support. I am doing business with other Google teams in enterprise segment - and trust me - GAE team's approach to customer support is the best of what I have seen from Google. You post a question in a public group and you get a reply directly from GAE team member within an hour?! For free? heh... I would pay thousands to have this with other Google products... Just a note to a single question from Andrius post: 4) Do you have full time dedicated people working to support us, reading these mail groups? I would not ask for this. You are lucky you can talk to a real team member. Any support guy will get used to customers complaints, is trained to how to deal with objections, etc. Googlers are just a regular people as we are. You read this group, I read this group, they read this group. Would you expect anything else? Cheers from Europe -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/b900Uc-vO7gJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
